Eric Morgan
Dover,DE
Summary
Customer-focused professional with a strong background in fast-paced retail and security environments. Expertise in managing emergency response protocols, enforcing safety compliance, and optimizing operations to enhance customer satisfaction and team performance.
Overview
7
7
years of professional experience
Work History
Security Forces Member
UNITED STATES AIR FORCE
Dover AFB, USA
08.2023 - 10.2026
- Managed emergency response protocols to assess security risks and implement critical decisions under pressure.
- Enforced compliance with federal regulations and standard operating procedures, maintaining high safety standards.
- Directed daily shift operations, ensuring personnel accountability and readiness for high-stakes security missions.
- Prepared operational reports and briefed senior leadership, facilitating effective communication across departments.
Barista
STARBUCKS
New York, USA
01.2022 - 08.2023
- Delivered exceptional service in fast-paced retail environment, enhancing customer satisfaction through management of 200+ daily interactions.
- Optimized order fulfillment during peak hours, ensuring consistent achievement of speed-of-service benchmarks.
- Processed point-of-sale transactions with 100% accuracy and conducted end-of-shift cash reconciliations.
- Mentored new team members on POS operations and drink recipes, fostering improved customer engagement standards.
Crew Member
TRADER JOE'S
Brooklyn, USA
08.2019 - 12.2019
- Operated point-of-sale registers to handle cash and digital transactions efficiently.
- Resolved customer inquiries and complaints, improving service quality and customer satisfaction.
- Maintained organized merchandise displays, enhancing product visibility and customer engagement.
- Executed supply chain tasks, unloading delivery trucks, checking inventory, and stocking shelves to ensure product availability.
Education And Professional Credentials
- USAF Security Forces Academy, Technical Certification, Asset Protection & Risk Assessment
- Apex Technical School, Construction Skills Cert., 2021, 900-Hr Program
- OSHA 30 Certificate
- The Green School for Environmental Careers, High School Diploma, 2012, Brooklyn, NY
Timeline
Security Forces Member
UNITED STATES AIR FORCE
08.2023 - 10.2026
Barista
STARBUCKS
01.2022 - 08.2023
Crew Member
TRADER JOE'S
08.2019 - 12.2019