Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

ERIC MORRIS

Northglenn,CO

Summary

IT Tech with a strong work ethic seeks a position with growth opportunities and a collaborative team. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.


Overview

16
16
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Lightspeed Simulation Systems, Inc
11.2019 - Current
  • Assists internal customers with IT applications, products, and services
  • Provides desktop support and problem ticket resolution
  • Performs hardware and software maintenance, builds, patches, troubleshooting, and upgrades
  • Purchases and receives equipment and supplies
  • Provides support for all new computers and software
  • Provides software support on Windows XP, Microsoft Office, and Google applications
  • Maintains printer networking
  • Sets up computer workstations with specialized engineering design software.

IT Support Specialist

Mental Health Partners
05.2016 - 10.2019
  • Assisted staff with IT support
  • Monitored the ticket system, gathered information, and assigned tickets
  • Followed up on open tickets to ensure timely service
  • Performed password resets on user accounts
  • Performed new hire onboarding tasks including Active Directory, account permissions, email setup, phone and computer hardware, laptops, software installations, etc
  • Performed asset management
  • Maintained IT supply inventories
  • Performed audiovisual equipment set up in conference rooms and at Town Hall meetings
  • Documented IT policies, procedures, and protocols
  • Consistently uses excellent interpersonal and customer service skills.

IT Support Technician

City of Lakewood
01.2010 - 02.2016
  • Installed more than 400 new computers for employees
  • Initialized computers and ghosted common software
  • Completed all operations necessary for installation, pre-testing, and run-in
  • Installed all specialized software for departments including the mayor’s office, police department, detectives, human resources, finance, payroll, and family services
  • Scheduled computer installation with the employee, finalizes the software and network initialization for computers for in-house, in-vehicle, portable, and at home use
  • Responded to help desk tickets for computer and network hardware and software support requests.

WorkStudy Program

Westwood College
01.2008 - 01.2010
  • Provided software support on Windows XP, Adobe Flash, Shockwave
  • Provided hardware support on Dell, HP and Mac, Windows Server
  • Set up and maintained printer networking
  • Replaced server tapes
  • Set up computer workstations
  • Cabled Ethernet and Symantec Ghost
  • Performed system backups.
  • Assisted supervisor by completing administrative and clerical tasks for program.

Education

Bachelor of Science - Computer And Information Systems Security

Westwood College - Denver North
Denver, CO
06.2010

Skills

  • Hardware and Software
  • Routers and switches; Dell, HP, and Apple workstations; scanning software; multifunction printers; hardware
  • Troubleshooting; phones; Microsoft Office Suite 365 and 2020; Visio, router and access point software; Domain
  • Naming System (DNS); ShoreTel Call Manager and Shareware Director; Android, and iOS; and many custom
  • Software applications
  • BS Information Systems Security - Westwood College, Denver, CO 2010
  • Senior Level Coursework
  • Security Business Applications
  • Introduction to Network Security
  • User Experience
  • Microsoft Active Directory
  • Helpdesk Call Support
  • Component Replacements
  • Hardware Replacement
  • Wireless Area Networking
  • Instruction and Training

Certification

Internet Security Advanced Enterprise Administration I Advanced Enterprise Administration II Cisco Classes CCNA 1 NETWORKING BASICS CCNA 2 Routers and Routing Basics CCNA 3 Switching Basics and Intermediate Routing

Additional Information

  • CCNA 4 WAN Technologies Fundamentals of Wireless LANs Dean’s List. Perfect Attendance Award. Selected by the faculty and staff to receive the Graduate of the Term Award from the President of the College.

Timeline

IT Support Specialist

Lightspeed Simulation Systems, Inc
11.2019 - Current

IT Support Specialist

Mental Health Partners
05.2016 - 10.2019

IT Support Technician

City of Lakewood
01.2010 - 02.2016

WorkStudy Program

Westwood College
01.2008 - 01.2010

Bachelor of Science - Computer And Information Systems Security

Westwood College - Denver North

Similar Profiles

CREATE PROFILE
ERIC MORRIS