Summary
Overview
Work History
Education
Skills
Websites
References
Certification
Timeline
Generic

Eric Moss

Miramar,FL

Summary

To be a part of a growing organization that treasures hard work and dedication.

Proficient Network/Telecom Analyst offering more than 23 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Guru/Maps Network Support

NCR
10.2022 - 12.2023
  • Provision Cisco IPT phones via CUCM and Akkadian
  • LDAP Cisco phones users for Cluster Access
  • On Board/Offboard Cisco IPT users Per Hr request.
  • Perform legacy MAC [Moves,Adds, Changes] on Avaya, Rolm, and Nortel systems.
  • Administer Voicemail systems [Branch Store].
  • Migrate Macys TDM locations over to IPT. [Telecom and Network systems]. Rolm to Cisco IPT and Cisco 2900 to Meraki Cloud Solution.
  • Responsible for Customer Engineer [CE] second level support on all Macy's network connected devices
  • NCR took over Field Services for their network roles were brought on to give continued customer support.
  • Experienced in supporting Cisco/Meraki routers, switches, wireless access points and network servers.
  • Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Experienced in supporting Cisco routers, switches, wireless access points and network servers.

Field Service Senior CE

NCR
05.2019 - 10.2022
  • Responsible for all customer facing and locally used devices
  • Day to day activities include support of Meraki network/VLAN changes
  • Legacy ROLM PBX changes and support for Florida stores
  • PC/tablet installation via Windows Deployment Service.
  • Monitored work performance and quality to maintain standards.
  • Reduced time to complete service calls and expertly retained key customers.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.

Analyst II

Macys Systems & Technology
01.2005 - 05.2019
  • Responsible for all network connected devices [Layer 1&2] at multiple store locations
  • T1-T3 installation and monitoring [Using SolarWinds]
  • This includes PCs, Dell Hyper V Servers, Firewalls, Motorola Access Points, Meraki Switches [Fiber Network], and Tablets
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • District and Regional Office support are also key to keeping Macy’s retail business functional
  • Also, responsible for new lease shop installation with Macy's Space Division [Circuit installation and low voltage connectivity.]

Education

AA - Computer Science

Miami Dade Community college
01.1991

High School Diploma -

Miami Killian Senior High School
Miami, FL
01.1988

Skills

  • Certified Tadiran PBX Installation and Maintenance
  • Certified TDAX :: Installation and Maintenance
  • Certified Nortel Sys 75- Option 81 Installation and Maintenance
  • Certified Avaya Definity V4 Installation and Maintenance
  • Cisco CCNA - In house in Current Job
  • Cisco Call Manager – CUCM
  • Certified ROLM Mod 10-50 Installation and Maintenance
  • Certified Airmagnet Survey and Analysis
  • Spectralink Vertical Server Installation and Maintenance
  • Wireshark for Packet tracking for VOIP/H323 Network Issues
  • Problem Solving
  • Backup and Recovery

References

References available on request.

Certification

  • CCNA - Cisco Certified Network Associate
  • Installation & Maintenance, Tadiran Coral ISBX Switching System PBX - 1995
  • Installation & Maintenance, Tadiran T::DAX M3 Multiplexer - 1996
  • Installation & Maintenance, Northern Telecom Meridian 1 Options 21/81 - 1994
  • Administration, Definity G3 - 1996
  • Airmagnet Survey & Analysis - 2018
  • Akkadian/Cucm Cisco Voip Adminstration - 2018

Timeline

Guru/Maps Network Support

NCR
10.2022 - 12.2023

Field Service Senior CE

NCR
05.2019 - 10.2022

Analyst II

Macys Systems & Technology
01.2005 - 05.2019

AA - Computer Science

Miami Dade Community college

High School Diploma -

Miami Killian Senior High School

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