Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

ERIC MOWJEE

Caldwell,ID

Summary

Dynamic and results-driven senior manager with over years of experience in wireless telecommunications and plus digital engagement. Proven expertise in leading cross-functional teams, including social media and communications units, to drive brand visibility, customer engagement, and operational excellence. Adept at managing large-scale projects, optimizing workflows, and delivering strategic initiatives in fast-paced, technology-driven environments. Currently seeking a leadership role where I can apply my deep industry knowledge and team-building strengths to support business growth and innovation.

Overview

16
16
years of professional experience

Work History

Social Media Care Manager

T-Mobile, USA
Meridian , Idaho
02.2022 - 07.2025
  • Scaled Social Media Care team from 8 to over 60 specialists to enhance customer engagement.
  • Recruited and hired 14 external candidates to strengthen team capabilities.
  • Transitioned customer support operations from phone interactions to social media platforms.
  • Supported onboarding and training for new specialists, ensuring service quality and integration.
  • Defined strategic direction and implemented tactics to optimize operational efficiency.
  • Drove responsive, high-quality support on social media channels, enhancing customer experience.

Senior Manager, Customer Care

T-Mobile , USA
Birmingham, AL
02.2016 - 02.2025
  • Led transition from Financial Care to Team of Experts (TEX) model, emphasizing geographic customer segmentation.
  • Supported Site Director in developing and implementing strategy for over 550 frontline representatives and leaders.
  • Drove alignment with P&L-based business model to enhance operational efficiency and customer experience.
  • Maintained strong partnerships with internal support teams to ensure seamless execution of business objectives.
  • Strengthened relationships with outsourced partners to uphold business continuity and meet performance targets.
  • Contributed to organizational transformation by aligning site operations with customer-centric practices.

Customer Care Team Manager

T-Mobile, USA
Meridian, ID
11.2009 - 02.2016
  • Managed multiple lines of business, including Customer Care, Customer Retention, and Retail Support, adapting leadership strategies to meet operational needs.
  • Fostered inclusive, high-performing team culture emphasizing collaboration and accountability.
  • Delivered strong performance results while prioritizing employee development and engagement across all levels.
  • Supported frontline teams in providing exceptional service, enhancing customer satisfaction and loyalty.
  • Developed and executed coaching strategies to build team capabilities and improve retention rates.
  • Collaborated cross-functionally to align with broader site goals and achieve business objectives.

Education

Bachelor of Science - Business Administration And Management

Wichita State University
Wichita, KS
12-1988

Skills

  • Social media strategy
  • Customer engagement
  • Operational efficiency
  • Data analysis
  • Performance metrics
  • Conflict resolution
  • Coaching and mentoring
  • Process improvement
  • Cross-functional collaboration
  • Strategic planning
  • Relationship building
  • Technology proficiency
  • Workflow coordination
  • Program management

Accomplishments

  • Consistently recognized as a Monthly Top Performer for outstanding leadership, performance, and impact
  • Earned multiple Quarterly InList awards, highlighting top-tier contributions to team and business success
  • Honored as an Annual Winner’s Circle recipient, awarded to top performers across the organization for excellence and results
  • Demonstrated sustained high performance, driving business outcomes and fostering team success across multiple lines of business

Languages

English
Professional
Urdu
Professional

Timeline

Social Media Care Manager

T-Mobile, USA
02.2022 - 07.2025

Senior Manager, Customer Care

T-Mobile , USA
02.2016 - 02.2025

Customer Care Team Manager

T-Mobile, USA
11.2009 - 02.2016

Bachelor of Science - Business Administration And Management

Wichita State University

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