ERIC MUDABAI
Greenbelt,MD
Summary
Confident, articulate and well organized, management strategist with cross-functional expertise.
Strong analytical and statistical skills, knowledge of budgeting, planning and administration.
Strong customer service accomplishments.
Overview
23
23
years of professional experience
Work History
Office Manager
1ST ADULT N PEDIATRIC HEALTHCARE SERVICES
09.2022 - Current
- Respond to patients telephone/emails promptly and professionally to meet their needs.
- Manage staffs in the field professionally.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for other departments.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy clients.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Store Manager
SAVE A LOT FOOD STORE
07.2017 - 01.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Uphold high standards of customer service, responding to customer complaints and backing up cashiers when necessary.
- Participating in the process of hiring and training employees.
Production Manager
VALUE VILLAGE THRIFT STORE
11.2013 - 06.2017
- Resolved issues quickly with employees for safe working environment.
- Estimated labor requirements to support anticipated workload.
- Delivered direct feedback to senior management regarding project visibility and status.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet the goals set out for sales.
- Monitored team budgets to keep projects on task and avoid waste.
- Enforced health and safety protocols to promote safe working environment.
- Understanding the local market potential and their ability to analyze key metrics, result data and information.
- Plan staffing needs, recruit, select, and train.
General Manager
Long John Silver
06.2010 - 11.2013
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
Shift Supervisor
CVS
06.2010 - 11.2010
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced skills.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Account Manager
Gate Gourmet
11.2000 - 02.2001
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Education
MBA - Accounting
Strayer University
Washington, DC09.2013
Bachelor of Science - Accounting
Johnson C Smith University
Charlotte, NC06.1987
Skills
- Account Reconciliation
- Team Bonding
- Performance Improvement
- Email Correspondence
- Microsoft office suite, word, excel,power point, access and outlook, working knowledge of information technology and office A
Timeline
Office Manager
1ST ADULT N PEDIATRIC HEALTHCARE SERVICES
09.2022 - Current
Assistant Store Manager
SAVE A LOT FOOD STORE
07.2017 - 01.2019
Production Manager
VALUE VILLAGE THRIFT STORE
11.2013 - 06.2017
General Manager
Long John Silver
06.2010 - 11.2013
Shift Supervisor
CVS
06.2010 - 11.2010
Account Manager
Gate Gourmet
11.2000 - 02.2001
MBA - Accounting
Strayer University
Bachelor of Science - Accounting
Johnson C Smith University
Similar Profiles
Heather StephensHeather Stephens
Registered Nurse at Firely Pediatric and Adult ServicesRegistered Nurse at Firely Pediatric and Adult Services
MICHELLE QUIROZMICHELLE QUIROZ
Registered Behavioral Therapist at Holding Hands Pediatric and Adult Therapy ServicesRegistered Behavioral Therapist at Holding Hands Pediatric and Adult Therapy Services
SHAY BIRWADKARSHAY BIRWADKAR
Behavior Interventionist at Holding Hands Pediatric Therapy and Adult ServicesBehavior Interventionist at Holding Hands Pediatric Therapy and Adult Services
Shamelle WestShamelle West
Executive Assistant/Project Coordinator at NASA at Barrios TechnologyExecutive Assistant/Project Coordinator at NASA at Barrios Technology
Shaudon WeaverShaudon Weaver
Overnight Stocker at WegmansOvernight Stocker at Wegmans