ERIC MUDABAI
Greenbelt,MD
Summary
Confident, articulate and well organized, management strategist with cross-functional expertise.
Strong analytical and statistical skills, knowledge of budgeting, planning and administration.
Strong customer service accomplishments.
Overview
23
23
years of professional experience
Work History
Office Manager
1ST ADULT N PEDIATRIC HEALTHCARE SERVICES
2022.09 - Current
- Respond to patients telephone/emails promptly and professionally to meet their needs.
- Manage staffs in the field professionally.
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for other departments.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained professional demeanor by staying calm when addressing unhappy clients.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Assistant Store Manager
SAVE A LOT FOOD STORE
2017.07 - 2019.01
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Uphold high standards of customer service, responding to customer complaints and backing up cashiers when necessary.
- Participating in the process of hiring and training employees.
Production Manager
VALUE VILLAGE THRIFT STORE
2013.11 - 2017.06
- Resolved issues quickly with employees for safe working environment.
- Estimated labor requirements to support anticipated workload.
- Delivered direct feedback to senior management regarding project visibility and status.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet the goals set out for sales.
- Monitored team budgets to keep projects on task and avoid waste.
- Enforced health and safety protocols to promote safe working environment.
- Understanding the local market potential and their ability to analyze key metrics, result data and information.
- Plan staffing needs, recruit, select, and train.
General Manager
Long John Silver
2010.06 - 2013.11
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
Shift Supervisor
CVS
2010.06 - 2010.11
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced skills.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
Account Manager
Gate Gourmet
2000.11 - 2001.02
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Education
MBA - Accounting
Strayer University
Washington, DC09.2013
Bachelor of Science - Accounting
Johnson C Smith University
Charlotte, NC06.1987
Skills
- Account Reconciliation
- Team Bonding
- Performance Improvement
- Email Correspondence
- Microsoft office suite, word, excel,power point, access and outlook, working knowledge of information technology and office A.
Timeline
Office Manager
1ST ADULT N PEDIATRIC HEALTHCARE SERVICES
2022.09 - Current
Assistant Store Manager
SAVE A LOT FOOD STORE
2017.07 - 2019.01
Production Manager
VALUE VILLAGE THRIFT STORE
2013.11 - 2017.06
General Manager
Long John Silver
2010.06 - 2013.11
Shift Supervisor
CVS
2010.06 - 2010.11
Account Manager
Gate Gourmet
2000.11 - 2001.02
MBA - Accounting
Strayer University
Bachelor of Science - Accounting
Johnson C Smith University
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