Eric Mulet
Hialeah
Summary
Sales Associate with proven track record at West Gate Home Sales, skilled in payment processing and customer relationship management. Enhanced customer satisfaction and sales through effective communication and problem-solving. Experience includes leading customer service teams at Crunch Fitness, demonstrating strong interpersonal and organizational skills. Committed to driving results and fostering loyalty through attentive service and product knowledge.
Professional equipment specialist ready to excel in operational and maintenance tasks. Strong background in equipment handling, repair, and safety protocols. Known for effective team collaboration and adaptability to changing demands. Reliable, results-focused, and skilled in troubleshooting, equipment setup, and inventory management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Equipment Associate
FIU Athletics
12.2024 - Current
- Served as an internal resource for colleagues to consult on best practices in equipment selection, usage, and maintenance.
- Moved goods packed on pallets or in crates around storage facility.
- Stacked goods in correct storage bays by following inventory control instructions.
- Distributed Equipment throughout all sports.
- Cleaned and sanitized all equipment that was in use by athletes.
- Managed budgets for equipment purchases and repairs, optimizing spending while maintaining high standards of quality.
- Maintained detailed records of equipment repairs and maintenance history, contributing to improved long-term performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Facilities and Game Operations Representative
FIU Athletics
08.2024 - Current
- Facility Preparation and Maintenance: Prepare sports facilities (stadiums, courts, fields) to ensure cleanliness, safety, and optimal conditions
- Game Day Operations: Handle logistics such as coordinating with security, setting up equipment, arranging seating, and managing crowd flow
- Staff Coordination: Manage game-day staff (ushers, ticketing personnel, concessions workers) by assigning tasks, providing training, and addressing issues
- Safety and Emergency Preparedness: Implement emergency protocols, inspect exits, and ensure first-aid stations are stocked and accessible
- Customer Service: Address guest inquiries and concerns to provide a positive experience; resolve ticketing issues, handle complaints, and monitor crowd behavior
- Departmental Liaison: Coordinate with marketing, event management, and operations teams to support promotional activities or special events within the facility
- Post-Event Evaluation: Conduct reviews after events to identify areas for improvement, assess crowd flow, evaluate staff performance, and gather feedback
- Goal: Ensure facilities are prepared, games are executed smoothly, and provide an enjoyable experience for players, staff, and spectators.
Sales Associate
West Gate Home Sales
06.2022 - 08.2024
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Assisted throughout the whole process of purchasing a brand new home.
- Assisted customers with product selection to ensure customer satisfaction.
- Established a positive rapport with customers by delivering friendly, personalized service.
Customer Service Manager
Crunch Fitness
03.2021 - 08.2024
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Assisted customers with resolving service-related issues.
- Developed and maintained effective relationships with customers, staff, and vendors.
- Managed customer service staff by communicating expectations and monitoring and analyzing results.
- Provided ongoing support for existing customers by answering questions or addressing concerns in a timely manner.
- Kept area of work clean and organized for customer satisfaction as well as staff consideration.
Education
Bachelor of Science - Sports Management
FIU
Miami, FL04-2025
Skills
- Payment Processing
- Contract Preparation
- Sales Development
- Product Sales
- Time Management
- Building rapport
- Outgoing Personality
- Guest Relations
- Exceptional customer service
- Loading and unloading
- Shipping and receiving
- Heavy lifting
- Warehouse operations
- Packaging and labeling
- Sales presentations
- Teamwork
- Customer service
- Problem-solving
- Strong communication and interpersonal skills
- Active listening
Certification
CPR Certified
Languages
Spanish
Bilingual
Timeline
Equipment Associate
FIU Athletics
12.2024 - Current
Facilities and Game Operations Representative
FIU Athletics
08.2024 - Current
Sales Associate
West Gate Home Sales
06.2022 - 08.2024
Customer Service Manager
Crunch Fitness
03.2021 - 08.2024
Bachelor of Science - Sports Management
FIU
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