ERIC MUNOZ

• Started MUmaki, and Herbal Mamaki Tea and Herbal Remedy Company in 2022. Designed all sales and marketing materials, designed logos and created labels for products.
• Managed day-to-day business operations.
• Promoted business via social media to generate leads and maximize brand identity.
• Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Defined clear targets and objectives and communicated to other team members.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Launched quality assurance practices for each phase of development
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

Increased Sales by 15% and managed staff of 25

• Managed day-to-day operation of home to comply with regulations and agency standards.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
• Assisted residents with daily hygiene and living tasks.
• Implemented rules and regulations at care home, while following state and federal regulations.