Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Eric Murphy

Clarksville

Summary

Innovative and strategic product design leader with over 15 years of experience transforming complex systems into user-friendly and sophisticated experiences across various platforms. Skilled at merging vision and implementation, leading diverse teams through exploration, refinement, and delivery to introduce impactful products. Utilizing a deep understanding of crafting data-driven experiences, I deliver tailored insights and agile teamwork, approaching problem-solving with a design-thinking mindset that comprehensively addresses user and business needs. Whether creating detailed mockups or engaging in high-level storytelling, I unite stakeholders around experiences that enhance user satisfaction, drive business success, and foster platform advancement.

Overview

16
16
years of professional experience

Work History

HEAD OF DESIGN / FREELANCE

Tall Glass Media
01.2018 - Current
  • Leading the product design and development for delivering fully integrated solutions from digital design to marketing strategy, to video production and events, focused on helping organizations harness the power of their brand to make a greater societal impact.
  • Designed and launched voter registration tools and microsites that successfully mobilized underrepresented communities, significantly increasing civic engagement through inclusive and accessible digital experiences.
  • Led digital product design for high-profile nonprofits and foundations—including the Rosalynn Carter Foundation and Fund II Foundation—delivering scalable solutions that advanced their missions and improved stakeholder engagement.
  • Developed a Knowledge Graph system with Tableau integration for NATO, enabling intuitive data visualization and enhancing decision-making capabilities for complex information networks.
  • Facilitated design sprints and rapidly prototyped solutions for OSHA compliance, AI-powered HR chatbots, and dermatology diagnostics, accelerating product validation and stakeholder buy-in across cross-functional teams.
  • Created user-centered digital products and marketing microsites for mission-driven clients, resulting in increased web traffic, engagement, and alignment with strategic outreach goals.
  • Built accessible design systems and high-fidelity mockups that adhered to WCAG standards and brand guidelines, ensuring consistent user experience across web and mobile platforms.
  • Led discovery sessions and stakeholder interviews to define user personas, map journeys, and align on content strategy, informing product direction and improving usability across multiple launches.

SENIOR UX DESIGNER

Ad Hoc, LLC
01.2019 - 01.2024
  • Leveraged Human Centered Design principles to create positive experiences for all users based on their needs, abilities, and the ways they interact with products and services across different channels.
  • Redesigned the Plan Summary experience and transformed how beneficiaries find plans and pharmacies on MyMedicare.gov, driving a more user-centered experience within a large-scale federal platform.
  • Modernized the Medicare & CHIP Financial System (MACFin) by transforming legacy workflows into a user-friendly digital tool, co-leading the development of a scalable design system and component library adopted across government platforms.
  • Facilitated cross-functional workshops to align stakeholders, co-create design strategies, and validate complex policy-driven solutions.
  • Translated dense regulatory and policy requirements into intuitive wireframes, prototypes, and high-fidelity mockups, enabling seamless development handoffs and improving usability for non-technical users.
  • Conducted accessibility audits and ensured all designs complied with WCAG 2.1 and Section 508 standards, resulting in fully inclusive digital experiences that met federal accessibility regulations.
  • Partnered with researchers and product teams in agile sprint cycles to synthesize user testing insights into actionable design improvements, directly contributing to roadmap planning and a consistent UX voice across evolving interfaces.

UI/UX DESIGN LEAD

Node.Digital
01.2017 - 01.2018
  • Led OneSource design for Estee Lauder, unifying internal tools into an efficient platform; established scalable UX/UI standards and onboarding flows for enterprise and AI systems.
  • Designed responsive, user-centered interfaces, compliance platforms, and registration systems, ensuring clarity, usability, and accessibility.
  • Translated business needs into intuitive designs by collaborating with product, engineering, and stakeholders across the full product lifecycle.
  • Improved user experiences through streamlined onboarding flows, iterative design reviews, and cross-platform consistency.

SENIOR PRODUCT DESIGN CONSULTANT | UI/UX DESIGN LEAD

Various Agencies
01.2010 - 01.2018
  • Delivered UX/UI strategy and execution for government, finance, energy, and consumer clients. Led end-to-end product design, implemented scalable design systems, and collaborated cross-functionally to launch user-centered, accessible digital platforms.
  • Enlightenment Consulting / Government Agency: Led UI design for secure federal applications, delivered production-ready HTML/SASS and responsive design solutions. Ensured accessibility and consistency across web platforms within Agile teams.
  • CSRA / General Dynamics: Translated user research into personas, journey maps, and high-fidelity prototypes; supported front-end development with production-ready assets and collaborative sprint delivery.
  • Constellation Energy: Developed IA and UI strategy for the customer service portal, optimizing navigation and interaction design in close collaboration with engineers.
  • Capital One: Created UI and UX design concepts for capitalone.com and internal banking tools, aligning with brand standards and stakeholder needs through iterative prototyping and architectural planning.
  • Media General: Enhanced mobile and web usability through heuristic analysis and competitor research, delivering wireframes and specs for iterative rollout.

Education

BFA - Graphic Design

Savannah College of Art and Design
Savannah, GA

Skills

  • Product Strategy and Discovery, Journey Maps, Personas, Data-driven Insights
  • UX/UI Design - Visual Design, Wireframes, Prototyping, Interaction Design, Design Systems
  • Design Sprint & Workshop Facilitation
  • Responsive Website Design
  • Accessibility (WCAG 21, Section 508)
  • Agile Product Teams Cross-Functional Collaboration
  • User Research & Usability Testing
  • Data-Driven Decision Making Storytelling & Stakeholder Buy-In
  • Front-End Collaboration (HTML, CSS, JS)

Timeline

SENIOR UX DESIGNER

Ad Hoc, LLC
01.2019 - 01.2024

HEAD OF DESIGN / FREELANCE

Tall Glass Media
01.2018 - Current

UI/UX DESIGN LEAD

Node.Digital
01.2017 - 01.2018

SENIOR PRODUCT DESIGN CONSULTANT | UI/UX DESIGN LEAD

Various Agencies
01.2010 - 01.2018

BFA - Graphic Design

Savannah College of Art and Design

Awards

Webby Award: Web & Interaction Design | Davey Award: Logo Design | Marcom Award: Interactive Design, Golden Web Award: Web Design

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Eric Murphy