Eric Murray
Lafayette,CO
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
I am also a student working towards a Master of Science degree in Supply Chain Management and am looking for employment to satisfy the financial needs of Graduate school
Overview
10
10
years of professional experience
Work History
Assistant Manager
Cinebarre
11.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Server
Cinebarre
03.2020 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Kitchen Supervisor
Cinebarre
11.2017 - 03.2020
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Reduced food waste through effective inventory management and menu planning.
- Ensured consistent quality of dishes by overseeing recipe execution and conducting regular taste tests.
- Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
Line Cook
Cinebarre
05.2016 - 11.2017
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Sandwich Artist
Subway
08.2015 - 05.2016
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Line Cook
Dicky's Barbecue Pit
04.2014 - 09.2015
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Education
Master of Science - Supply Chain Managment
University of Colorado
Boulder05.2026
Bachelor of Science - Sociology
University of Colorado
Boulder, CO05.2024
Associate of Arts - Sociology
Front Range Community College
Westminster08.2019
Skills
- Daily specials memorization
- Safe Food Handling
- Food inspection
- Order Management
- Food Running
- Guest Engagement
- Beverage Preparation
- Food safety understanding
- Order Accuracy
Accomplishments
I will have accomplished 2 different degrees in May, 2024. I have done this with profficiency (3.6 GPA) while working full time. This shows tremendous persistence and dedication, as well as the ability to balance work with other outside responsibilities.
Hobbies
I enjoy an active lifestyle, including hiking and exercise. Some of my other interest include cooking, sports, and trying new restaurants and bars with my friends.
Timeline
Assistant Manager
Cinebarre
11.2023 - Current
Server
Cinebarre
03.2020 - 11.2023
Kitchen Supervisor
Cinebarre
11.2017 - 03.2020
Line Cook
Cinebarre
05.2016 - 11.2017
Sandwich Artist
Subway
08.2015 - 05.2016
Line Cook
Dicky's Barbecue Pit
04.2014 - 09.2015
Master of Science - Supply Chain Managment
University of Colorado
Bachelor of Science - Sociology
University of Colorado
Associate of Arts - Sociology
Front Range Community College
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