ERIC MWANGI KINYANJUI
Doha,DA
Summary
Dedicated Bellman with a solid work history. Highly effective at providing excellent service and enjoys working with all sorts of personality types. Looking to join a terrific hospitality establishment.
Overview
11
11
years of professional experience
Work History
Bell Person
Our Habitas - Ras Abrouq
01.2024 - Current
- Managed multiple tasks simultaneously while maintaining a focus on excellent customer service.
- Contributed to 80% efficiency improvement by promptly reporting any maintenance issues or damaged items discovered within the property.
- Responded quickly to 10 last-minute changes in guest plans or room assignments, adapting accordingly without compromising service quality.
- Enhanced customer satisfaction by efficiently handling 40 pieces of luggage and providing timely service.
- Increased guest loyalty through personalized interactions and attentive assistance with their needs.
Doorman
Atlantis , The Palm
02.2021 - 12.2023
- Welcome 100 guests upon arrival and bid farewell upon departure
- Provide guests with accurate information about hotel facilities and 2 complementary services
- Check out 50 pieces of luggage before it passes for loading onto the car or taxi
- Maintain order and cleanliness of the hotel's front porch
- Ensuring hotel security through regular checks and set procedures
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Enhanced building security by vigilantly monitoring entrance and exit points.
Pool Attendant
Four Points By Sheraton
02.2017 - 01.2021
- Ensuring guests follow pool rules reducing incidents by 100%
- Monitor chemical adjustments
- Assisting lifeguards in helping swimmers in danger
- Managed inventory of 10 pool equipment and supplies, maintaining adequate daily stock levels.
- Organized pool-related events and activities, promoting engagement among patrons.
- Collected and replenished pool 100 towels while monitoring inventory to minimize loss.
Beach Attendant
EMAAR Hospitality Group
04.2014 - 01.2017
- Managing money such as payments for rent of equipment resulting in 50% more time efficiency
- Efficiently handling 50 chairs and umbrellas reducing damages by 100%
- Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.
- Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
- Supported revenue growth by 50% upselling beach amenities such as cabanas, lounge chairs, and water sports activities.
Education
Certificate - First Aid, CPR, AED
National Health Care Provider Solutions
Nevada, U.S.A03-2023
Bachelor of Science - Agriculture
Nairobi University
Kenya01.2008
Kenya Certificate Secondary Education -
Nyeri High School
Kenya01.2002
Kenya Certificate of Primary Education -
Ihururu Academy
Kenya01.1998
Skills
- Strong communication skills in English
- Ability to work in a multi-tasking environment
- Strong customer service skills
- Ability to work all shifts
- Strong work ethic
- Team player mentality
- Reliability and punctuality
- Safe driving record
Timeline
Bell Person
Our Habitas - Ras Abrouq
01.2024 - Current
Doorman
Atlantis , The Palm
02.2021 - 12.2023
Pool Attendant
Four Points By Sheraton
02.2017 - 01.2021
Beach Attendant
EMAAR Hospitality Group
04.2014 - 01.2017
Certificate - First Aid, CPR, AED
National Health Care Provider Solutions
Bachelor of Science - Agriculture
Nairobi University
Kenya Certificate Secondary Education -
Nyeri High School
Kenya Certificate of Primary Education -
Ihururu Academy
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