Summary
Overview
Work History
Education
Skills
Timeline
Generic
ERIC MWANGI KINYANJUI

ERIC MWANGI KINYANJUI

Doha,DA

Summary

Dedicated Bellman with a solid work history. Highly effective at providing excellent service and enjoys working with all sorts of personality types. Looking to join a terrific hospitality establishment.

Overview

11
11
years of professional experience

Work History

Bell Person

Our Habitas - Ras Abrouq
01.2024 - Current
  • Managed multiple tasks simultaneously while maintaining a focus on excellent customer service.
  • Contributed to 80% efficiency improvement by promptly reporting any maintenance issues or damaged items discovered within the property.
  • Responded quickly to 10 last-minute changes in guest plans or room assignments, adapting accordingly without compromising service quality.
  • Enhanced customer satisfaction by efficiently handling 40 pieces of luggage and providing timely service.
  • Increased guest loyalty through personalized interactions and attentive assistance with their needs.

Doorman

Atlantis , The Palm
02.2021 - 12.2023
  • Welcome 100 guests upon arrival and bid farewell upon departure
  • Provide guests with accurate information about hotel facilities and 2 complementary services
  • Check out 50 pieces of luggage before it passes for loading onto the car or taxi
  • Maintain order and cleanliness of the hotel's front porch
  • Ensuring hotel security through regular checks and set procedures
  • Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
  • Enhanced building security by vigilantly monitoring entrance and exit points.

Pool Attendant

Four Points By Sheraton
02.2017 - 01.2021
  • Ensuring guests follow pool rules reducing incidents by 100%
  • Monitor chemical adjustments
  • Assisting lifeguards in helping swimmers in danger
  • Managed inventory of 10 pool equipment and supplies, maintaining adequate daily stock levels.
  • Organized pool-related events and activities, promoting engagement among patrons.
  • Collected and replenished pool 100 towels while monitoring inventory to minimize loss.

Beach Attendant

EMAAR Hospitality Group
04.2014 - 01.2017
  • Managing money such as payments for rent of equipment resulting in 50% more time efficiency
  • Efficiently handling 50 chairs and umbrellas reducing damages by 100%
  • Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.
  • Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
  • Supported revenue growth by 50% upselling beach amenities such as cabanas, lounge chairs, and water sports activities.

Education

Certificate - First Aid, CPR, AED

National Health Care Provider Solutions
Nevada, U.S.A
03-2023

Bachelor of Science - Agriculture

Nairobi University
Kenya
01.2008

Kenya Certificate Secondary Education -

Nyeri High School
Kenya
01.2002

Kenya Certificate of Primary Education -

Ihururu Academy
Kenya
01.1998

Skills

  • Strong communication skills in English
  • Ability to work in a multi-tasking environment
  • Strong customer service skills
  • Ability to work all shifts
  • Strong work ethic
  • Team player mentality
  • Reliability and punctuality
  • Safe driving record

Timeline

Bell Person

Our Habitas - Ras Abrouq
01.2024 - Current

Doorman

Atlantis , The Palm
02.2021 - 12.2023

Pool Attendant

Four Points By Sheraton
02.2017 - 01.2021

Beach Attendant

EMAAR Hospitality Group
04.2014 - 01.2017

Certificate - First Aid, CPR, AED

National Health Care Provider Solutions

Bachelor of Science - Agriculture

Nairobi University

Kenya Certificate Secondary Education -

Nyeri High School

Kenya Certificate of Primary Education -

Ihururu Academy

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ERIC MWANGI KINYANJUI