ERIC NANOR
ACCRA,NUNUGA
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Motivated retail professional skilled in processing transactions and merchandising products. Satisfy customers with exceptional service every day. Back up team members and always take on extra work.
Reliable Parking Attendant equipped with safe driving, customer service and property monitoring abilities. Delivers exceptional support to all guests and encourages repeat business. Manages time well and keeps accurate track of vehicles.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
SALES MARKETER
106 EMPIRE VENTURES
ACCRA
06.2022 - Current
- Improved business performance by adapting sales and marketing strategies to changing market trends and business targets.
- Helped promote growth with strategic recommendations for new products and services.
- Supplied recommendations after evaluating competitor, sales and marketing data.
- Sourced and channeled advertising resources to specific markets and demographics.
Cashier assistant
Student Loan Trust Fund
Accra, Greater Accra Region
08.2016 - 08.2016
- Promoted customer loyalty and rewards programs to increase revenue.
- Writing daily cash received, cash sent to bank and cash carry forward amount if necessary for record keeping.
- Sending daily cash and cheques received to bank
- Issuing of refunds to borrowers(students)
- Uploading and crediting employers payments
- Monitoring and uploading cash and cheque receipts made by clients who are due for loan repayments at desired banks.
- Compiled activity reports and updated records with new transaction information.
- Posted charges against accounts and generated statements.
- Issued refunds and credits to customers and documented reasons.
National service person (Loan Relation Officer)
Student Loan Trust Fund
Accra, Greater Accra Region
09.2015 - 07.2016
- Addressed department problems and customer complaints to eliminate recurring issues.
- Tracked company inventory, managed invoices and processed transactions.
- Set up service desk and improved service methods to increase strong customer interactions.
- Managed files for team members and individual loan applications.
- Verified adequacy of customer collateral for loan security.
- Supported customers throughout application and closing processes.
- Handled issues in loan process by contacting customers by phone, email, or letter.
Field Office Assistant (Industrial Attachment)
Ghana airport company limited
Accra, Greater Accra Region
06.2012 - 08.2012
- Supervising the field car park staff
- Collating the car park and 24 hour proceedings, supervision of cash collection and banking, to ensure adequate supply of coins for the car park operation
- Preparation of car park report, attending to queries and complains for car park, responding to correspondences from stakeholders and the general public.
- Delivered exceptional customer service in interactions, going beyond requirements to smoothly handle needs.
- Supported field personnel work by independently preparing documentation and creating work orders.
- Kept all team paperwork in order and personally handled organization and filing at office home-base.
Education
Higher National Diploma - Marketing
Koforidua Technical University
Koforidua, Eastern Region 08.2012 - 05.2015
Certificate of Higher Education - Visual Arts
Adonten Senior High
Aburi, Eastern Region 11.2006 - 06.2009
Skills
- Risk Management
- Target Audience Analysis
- Client Relationship Management
- Sales Forecasting
- Search Engine Optimization
- Customer Complaint Resolution
- Client Retention
- Consumer Trend Analysis
- Email Marketing
- Invoice Verification
- Digital Marketing
- Relationship Building
- International Marketing
- Brand Development
- Computer Proficiency
- Microsoft Office
- Team Collaboration
- Customer Service
- Social Media Best Practices
- Marketing Strategy
- Pricing Analysis
- Automatic transmission vehicle driving
Languages
English
NATIVE LANGUAGE
English
Intermediate
A1
Timeline
SALES MARKETER
106 EMPIRE VENTURES
06.2022 - Current
Cashier assistant
Student Loan Trust Fund
08.2016 - 08.2016
National service person (Loan Relation Officer)
Student Loan Trust Fund
09.2015 - 07.2016
Higher National Diploma - Marketing
Koforidua Technical University
08.2012 - 05.2015
Field Office Assistant (Industrial Attachment)
Ghana airport company limited
06.2012 - 08.2012
Certificate of Higher Education - Visual Arts
Adonten Senior High
11.2006 - 06.2009
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