Eric Neagu
Telford,PA
Summary
Dynamic leader with proven expertise in enhancing operations and customer satisfaction at Brick Tavern Inn. Excelled in HR roles at UPS, streamlining recruitment and fostering a positive work environment. Skilled in Microsoft Applications and adept at communication, I boost team productivity and morale, driving significant improvements in efficiency and workplace culture.
Overview
9
9
years of professional experience
Work History
Floor Manager/Restaurant Waiter
Brick Tavern Inn
08.2016 - Current
- Managed team of 10-15 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
Human Resources Specialist
United Parcel Service, UPS
05.2019 - 12.2022
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Conducted group and personal interviews evaluating individuals and talent to provide more productivity and efficiency for the company
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Conducted employee surveys for feedback to improve work atmosphere and promote a healthy work environment
- Coordinated employee training programs to boost skills development and improve overall performance.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
Education
In Process of BBA - Human Resource Management
Temple University
Philadelphia05-2026
Skills
- Automated Employment
- Microsoft Applications
- Communication
- Leadership
- Training and mentoring
- Customer relations
- HR policies and procedures
- Employee relations
- Event planning
- Recruitment
Languages
Romanian
Limited Working
Timeline
Human Resources Specialist
United Parcel Service, UPS
05.2019 - 12.2022
Floor Manager/Restaurant Waiter
Brick Tavern Inn
08.2016 - Current
In Process of BBA - Human Resource Management
Temple University
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