Eric Negron
Wesley Chapel
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Volt Lighting
01.2022 - Current
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Devised and implemented processes and procedures to streamline operations.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Manage daily operations at our remote facilities(We have 4 locations)
- Location Video walk throughs with to-do check list
- Prepared annual budgets with controls to prevent overages.
Customer Service Manager
Volt Lighting
02.2016 - 12.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Communicate with leadership team about customer feedback
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Make the schedule for the Customer Support Team
SUPERVISOR
Wrap Quest
03.2014 - 02.2016
- Maintained compliance with company policies,objectives and communication goals.
- Provided daily Routes to drivers for most efficient route.
- Drove to all job sites to ensure homes were ready for install and no issues had to be reported to Superintendents,
- Oversaw jobs to ensure quality of work and following OSHA compliance.
FRONT SERVICE CLERK
Publix Supermarkets
01.2012 - 03.2014
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Escorted customers to vehicle and help load groceries.
Education
High School Diploma - Automotive Technician Student
Wesley Chapel High School
Wesley Chapel, FLSkills
- Time Management
- Opening and Closing Skills
- Customer Service and Assistance
- Product and Service Knowledge
- Staff Training
- Conflict Resolution Techniques
- Process Improvement
- Project Management
- Experience using Microsoft Teams, Excel, and Word
- New Employee Hiring
- Policy Enforcement
- Customer Service Management
Certification
SIX SIGMA GREEN BELT CERTIFICATION
Timeline
Assistant Operations Manager
Volt Lighting
01.2022 - Current
Customer Service Manager
Volt Lighting
02.2016 - 12.2022
SUPERVISOR
Wrap Quest
03.2014 - 02.2016
FRONT SERVICE CLERK
Publix Supermarkets
01.2012 - 03.2014
High School Diploma - Automotive Technician Student
Wesley Chapel High School
SIX SIGMA GREEN BELT CERTIFICATION
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