Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Eric Nelson

Highlands Ranch,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Service Operations Manager

Air Communities
11.2022 - Current
  • May serve as acting Service Manager wherever/ whenever assigned and provide standard operational support required of AIR’s Service Managers.
  • May provide regional oversight of all aspects of Property Maintenance Management of multiple communities as assigned including service requests, management, turn process, preventative maintenance, training and supervision of staff.
  • Provide support to Regional Offices in supporting operations for properties assigned.
  • Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality and Directors of Operations in the completion of action plans required as the result of an audit.
  • Analyzed service reports to identify areas of improvement

Mutil- Site Maintenance Supervisor Colorado

Aimco Apartment Homes
01.2013 - 01.2015
  • Trained new team members on site policies and procedures.
  • Oversaw personnel safety and efforts at work site.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Maintained records and logs of work performed and materials and equipment used.

ASM - Arizona, Colorado & Texas

Aimco Apartment Homes
01.2012 - 01.2014
  • Support the development and execution of a planned maintenance program across assigned properties. This will include development and implementation of preventative maintenance programs, developing site specific schedules for replacement/repair of existing assets, and an effective outsourcing program for contracted services. The program will ensure that all grounds and equipment are well maintained and in optimal working condition.
  • Ensures Property maintenance operations are efficiently, and cost effectively administered. Benchmark recurring maintenance costs and implement cost saving initiatives, where appropriate, to reduce overall facility costs.
  • Supports the development of short- and long-term plans associated with property maintenance and service operations including short- and long-term budget projections.
  • Administers policies and procedures for facilities operations.
  • Conducts periodic reviews of existing policies and procedures to ensure maximum efficiency.
  • Sources and arranges third party services of maintenance contractors, suppliers, vendors, etc.in support of established programs developed by procurement, operations and construction teams.
  • Negotiates and resolves vendor claims. Conducts periodic inspections of facilities, assesses problems and needs, and implements improvements in operations as appropriate.
  • Communicates property Maintenance and capital needs to management and ensures maintenance and capital needs are addressed.
  • Ensures that regional facility operations are in compliance with established procedures, policies, regulations and codes.
  • Ensures properties meet the requirements of all agencies related to affordable housing including REAC and other property inspections.
  • Maintains current operating permits such as EPA Clean AirPermits and UST compliance.
  • Ensures properties are in compliance with Aimco operating standards, OSHA standards including Lead Base Paint, Termite control, and ACM regulations.
  • Respond to property emergencies, or potential emergencies including fires, natural disasters, or other emergency situations. Coordinate response with property teams, RDCS, communications, risk, legal, and local officials per Aimco established standards. Support the development and execution of all disaster preparedness activities and training.
  • Establishes and maintains positive working relationships with regulatory agencies, lenders, and other Aimco departments.
  • Escalates and communicates any issues to Senior leadership such as deficiencies related to buildings and building systems; environmental health and safety programs; loss prevention initiatives; or any items that are not in good operating condition.

Education

Mechanical Maintenance Engineering - HVAC Installation And Repair

The Refrigeration School, Inc
Phoenix, AZ
01.2005

High School Diploma -

Sunnyslope High School
Phoenix, AZ
06.2000

Skills

  • Inspirational Leadership
  • Capital Expenditures Oversight
  • Quality Improvement Strategy
  • Customer Satisfaction
  • P&L Responsibility
  • Strategic Vision
  • Operations Management
  • Process Development and Streamlining
  • Employee Coaching
  • Goal Attainment
  • Operational Efficiency and Safety

Accomplishments

  • Aimco Service Leader (Certified Service Manager 1st in company)
  • Humberto winner 2018
  • 2005 Aimco Phoenix Roc Nominee for Service Mnagaer of year 300+ units to NAA

Certification

  • ASL Certified
  • EPA Universal
  • CPO
  • HVAC mechanical repair and installation
  • Asbestos and Mold removal certified (Belfore)

Timeline

Senior Service Operations Manager

Air Communities
11.2022 - Current

Mutil- Site Maintenance Supervisor Colorado

Aimco Apartment Homes
01.2013 - 01.2015

ASM - Arizona, Colorado & Texas

Aimco Apartment Homes
01.2012 - 01.2014

Mechanical Maintenance Engineering - HVAC Installation And Repair

The Refrigeration School, Inc

High School Diploma -

Sunnyslope High School

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Eric Nelson