Eric Nguyen
San Jose,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Transitional Store Executive
Kohls Dept Store
01.2023 - Current
- Screened applicant resumes and organized both phone and in-person interviews, successfully obtaining 17 new qualified seasonal associates.
- Arranged in-store displays for maximum customer appeal and consistent sales.
- Coordinated recruitment, hiring and training of store team with focus on continuous development.
- Managed store customer service policy to retain customer loyalty and win new business.
Management Intern
Kohls Department Store
06.2022 - 08.2022
- Developed relationships with wide range of employees, customers and vendors.
- Collaborated with industry professionals to learn internal business processes and best practices.
- Supported supervisor with sales analysis and reporting.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Described product to customers and accurately explained details and care of merchandise.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty and knowledge to promote culture of company.
Admin Assistant
Villa Serena
06.2019 - 05.2022
- Works at front desk of establishment
- Answer phone calls and assisting residents when help is needed
- Provide information for potential residents
- Organize documents.
Education
Bachelor - Business Administration, Management
12.2022
Associates Degree - Business Administration
05.2020
Skills
- Recruitment and Hiring
- Quality Assurance
- Merchandise Planning
- Employee Scheduling
- Sales Analysis
- Store Operations
- Customer Service Management
- Performance Improvement
- Customer Retention
- Business Management
- Customer Relations
- Effective Leader
- Staff Training/Development
Timeline
Transitional Store Executive - Kohls Dept Store
01.2023 - Current
Management Intern - Kohls Department Store
06.2022 - 08.2022
Admin Assistant - Villa Serena
06.2019 - 05.2022
San Jose State University - Bachelor, Business Administration, Management
Evergreen Valley College - Associates Degree, Business Administration
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