Eric Nguyen
Summary
With over 15 years of professional experience, I have developed a robust skill set that combines industry expertise with a deep understanding of Management, Microsoft office, customer service, and the food industry. My career has been marked by my roles in restaurant management , retail management , and cannabis industry management. Where I have consistently driven results and fostered innovation. I excel in environments that challenge my abilities and allow me to contribute to strategic decision-making, optimize operational efficiencies, and lead teams towards achieving complex objectives. My comprehensive background ensures I bring a balanced perspective to managing projects, navigating change, and delivering on commitments with precision and dedication.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Sparkd
Winthrop Harbor
10.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Retail Sales Associate
Eastern Mountain Sports
Warrington, PA
02.2021 - 09.2022
- Greeted customers and helped with product questions, selections and purchases.
- Processed over 300 customer transactions daily
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Delivery Driver
DoorDash
Charlotte/Warrington, NC/PA
04.2020 - Feb2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Handled over 30 deliveries per day.
- Maintained 5 star rating throughout contract
- Kept detailed mileage and fuel reports to track overall fuel costs
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Operated vehicle safely in highly congested areas with no traffic violations
- Read maps, followed oral and written instructions and used GPS technology to make deliveries
- Delivered packages to customer doorsteps and business offices
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Followed corporate procedures to maintain company and customer data confidentiality
- Completed on-time deliveries by choosing best and most efficient routes
Primary Painter/Sales Representative/Driver Technician
Wood Restoration Of Fortmill
Fort Mill, SC
01.2012 - 03.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Worked holidays and weekends depending on shifting needs of project.
- Bid on projects, prepped sites and completed projects in line with customer specifications and requirements.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Moved painted items to drying racks and finished coated surfaces by baking painted items in oven.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Interacted with clients to report progress and verify timetable for completed work.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Trained new staff on initial setup routines and continual work monitoring procedures.
- Painted surfaces using brushes, spray guns and paint rollers.
- Inspected Cabinet Doors and other equipment before and after deliveries to identify damage.
- Checked orders and routes before setting off on deliveries.
- Planned most efficient routes for deliveries.
- Maintained detailed mileage and cost records.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Average job was $25,000
Force Support Squadron
Air National Guard
Charlotte, NC
11.2010 - 12.2014
- Handled administrative requirements, maintained records and submitted operational reports.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Integrated intelligence activities into other military operations, plans and programs.
- Conducted and oversaw interrogations, briefings and debriefings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Clover High School
Clover, SC06.2008
Skills
- Customer Relationships
- Customer Service
- Quality Assurance
- Sales
- In Store Sales
- Phone Sales
- Retail Sales
- Attention to Detail
- Word Processing
- Spreadsheet Management
- Microsoft Office
- Product Knowledge
- Data Compilation
- Excel Formulas
Affiliations
United States Air National Guard 2010-2014
Force Support Squadron/Search and Recovery team
Achieved Rank E3
Awarded Airman of the Year 2010
Timeline
Assistant Store Manager
Sparkd
10.2022 - Current
Retail Sales Associate
Eastern Mountain Sports
02.2021 - 09.2022
Delivery Driver
DoorDash
04.2020 - Feb2021
Primary Painter/Sales Representative/Driver Technician
Wood Restoration Of Fortmill
01.2012 - 03.2020
Force Support Squadron
Air National Guard
11.2010 - 12.2014
High School Diploma -
Clover High School