Eric Nguyen
Summary
With over 15 years of professional experience, I have developed a robust skill set that combines industry expertise with a deep understanding of Management, Microsoft office, customer service, and the food industry. My career has been marked by my roles in restaurant management , retail management , and cannabis industry management. Where I have consistently driven results and fostered innovation. I excel in environments that challenge my abilities and allow me to contribute to strategic decision-making, optimize operational efficiencies, and lead teams towards achieving complex objectives. My comprehensive background ensures I bring a balanced perspective to managing projects, navigating change, and delivering on commitments with precision and dedication.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Sparkd
10.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Retail Sales Associate
Eastern Mountain Sports
02.2021 - 09.2022
- Greeted customers and helped with product questions, selections and purchases.
- Processed over 300 customer transactions daily
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Delivery Driver
DoorDash
04.2020 - Feb2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Fostered positive working relationships with regular customers.
- Handled over 30 deliveries per day.
- Maintained 5 star rating throughout contract
- Kept detailed mileage and fuel reports to track overall fuel costs
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
- Operated vehicle safely in highly congested areas with no traffic violations
- Read maps, followed oral and written instructions and used GPS technology to make deliveries
- Delivered packages to customer doorsteps and business offices
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Followed corporate procedures to maintain company and customer data confidentiality
- Completed on-time deliveries by choosing best and most efficient routes
Primary Painter/Sales Representative/Driver Technician
Wood Restoration Of Fortmill
01.2012 - 03.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Worked holidays and weekends depending on shifting needs of project.
- Bid on projects, prepped sites and completed projects in line with customer specifications and requirements.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Moved painted items to drying racks and finished coated surfaces by baking painted items in oven.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Interacted with clients to report progress and verify timetable for completed work.
- Calculated accurate amounts of materials and estimated time for planned jobs.
- Trained new staff on initial setup routines and continual work monitoring procedures.
- Painted surfaces using brushes, spray guns and paint rollers.
- Inspected Cabinet Doors and other equipment before and after deliveries to identify damage.
- Checked orders and routes before setting off on deliveries.
- Planned most efficient routes for deliveries.
- Maintained detailed mileage and cost records.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Average job was $25,000
Force Support Squadron
Air National Guard
11.2010 - 12.2014
- Handled administrative requirements, maintained records and submitted operational reports.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Integrated intelligence activities into other military operations, plans and programs.
- Conducted and oversaw interrogations, briefings and debriefings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Clover High School
Clover, SC06.2008
Skills
- Customer Relationships
- Customer Service
- Quality Assurance
- Sales
- In Store Sales
- Phone Sales
- Retail Sales
- Attention to Detail
- Word Processing
- Spreadsheet Management
- Microsoft Office
- Product Knowledge
- Data Compilation
- Excel Formulas
Affiliations
United States Air National Guard 2010-2014
Force Support Squadron/Search and Recovery team
Achieved Rank E3
Awarded Airman of the Year 2010
Timeline
Assistant Store Manager
Sparkd
10.2022 - Current
Retail Sales Associate
Eastern Mountain Sports
02.2021 - 09.2022
Delivery Driver
DoorDash
04.2020 - Feb2021
Primary Painter/Sales Representative/Driver Technician
Wood Restoration Of Fortmill
01.2012 - 03.2020
Force Support Squadron
Air National Guard
11.2010 - 12.2014
High School Diploma -
Clover High School
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