Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Eric Nguyen

San Jose,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Operations Manager

Kohls Dept Store
01.2023 - Current
  • Screened applicant resumes and organized both phone and in-person interviews, successfully obtaining 17 new qualified seasonal associates
  • Coordinated recruitment, hiring and training of store team with focus on continuous development
  • Managed store customer service policy to retain customer loyalty and win new business
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Management Intern

Kohls Department Store
06.2022 - 08.2022
  • Developed relationships with wide range of employees, customers and vendors
  • Collaborated with industry professionals to learn internal business processes and best practices
  • Supported supervisor with sales analysis and reporting
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
  • Sat in on disciplinary hearings to learn about conflict resolution in workplace.

Admin Assistant

Villa Serena
06.2019 - 05.2022
  • Works at front desk of establishment
  • Answer phone calls and assisting residents when help is needed
  • Provide information for potential residents
  • Organize documents.

Education

Bachelor Business Administration, Management -

San Jose State University
San Jose, CA
12.2022

Associates Degree Business Administration -

Evergreen Valley College
San Jose, CA
05.2020

Skills

  • Recruitment and Hiring
  • Employee Scheduling
  • Inventory Management
  • Financial Management
  • Performance monitoring
  • Sales Analysis
  • Customer Service Management
  • Staff Training/Development
  • Operations Management
  • Microsoft Office Proficient

References

Gabriela Keen, Kohl's, Store Manager, Curielgk22@gmail.com, (713) 885 - 7226

Timeline

Operations Manager

Kohls Dept Store
01.2023 - Current

Management Intern

Kohls Department Store
06.2022 - 08.2022

Admin Assistant

Villa Serena
06.2019 - 05.2022

Bachelor Business Administration, Management -

San Jose State University

Associates Degree Business Administration -

Evergreen Valley College
Eric Nguyen