Eric O'Brien
Jacksonville,AR
Summary
Skilled at operating with little oversight to complete tasks efficiently. Familiar with housekeeping, restocking and equipment operation practices. Tech-savvy and collaborative with friendly nature and driven approach. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in [Language]. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Auto Worker
Amentum Red River Army Depot
06.2023 - Current
- Operated forklifts and other heavy machinery used in loading and unloading materials from trucks
- Repaired faulty parts or components using specialized tools such as soldering irons, welding torches
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery
- Set specific goals for projects to measure progress and evaluate end results
- Maintained positive working relationship with fellow staff and management
- Evaluated needs of departments and delegated tasks to optimize overall production
- Maintained awareness of workplace hazards, diligently following department safety protocol
- Monitored inventory levels to ensure adequate supply for production needs
- Assisted team members with maintaining orderly and clean workspaces
- Collaborated with other departments to resolve any issues that arose during manufacturing operations
- Communicated regularly with supervisors regarding progress of projects and completed tasks
- Assembled components according to detailed instructions using hand tools, power tools, and specialized equipment.
Owner
Smart Staffing Solutions
11.2018 - Current
- Ensured all new hires completed necessary paperwork prior to starting work
- Advised management on organizing, preparing or implementing recruiting or retention programs
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms
- Maintained availability of professional talent needed to meet business objectives
- Collaborated with hiring managers to understand their staffing needs
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs
- Conducted reference checks for prospective employees
- Interviewed job applicants to obtain information on work history, education or job skills
- Created and modified job descriptions within all departments
- Maintained contact with potential applicants by phone, email, or through social networks
- Sourced, qualified and conducted screening interviews with job candidates.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Transportation Operation
Amazon
07.2021 - 09.2023
- Conducted daily check on vehicle prior to shift start to identify mechanical defects
- Followed company policies and procedures regarding the operation of vehicles on public roads
- Inspected vehicles for mechanical items and safety issues before operating them
- Strictly followed all driving rules and regulations set forth by the state highway department
- Operated yard hostler truck to transport material between loading, unloading, storage and production areas
- Maintained accurate records of products, materials, and shipments
- Verified accuracy of delivery paperwork against delivered product prior to departing from delivery site
- Executed dock operations by switching trailers and equipment to and from docks
- Initiated yard checks to maintain inbound and outbound dock and staging areas.
- Enhanced transportation efficiency by optimizing route planning and scheduling.
Supervisor of Operations
DGS /Delta Air Lines
07.2012 - 09.2019
- Loaded and unloaded aircraft cargo, passenger baggage and freight
- Ensured that all necessary documents related to cargo shipments were properly completed before departure
- Checked import and export documentation to determine cargo contents
- Provided guidance and instruction to crew members regarding aircraft loading and unloading procedures
- Staged aircraft cargo to direct ground crew to unload and load baggage
- Ensured that all safety protocols were followed during aircraft loading and unloading procedures
- Computed aircraft's gravity to determine allowed quantity and orientation of cargo allowed
- Completed pre-flight and post-flight for aircraft and aircraft systems
- Performed load calculations, weight and balance computations, and cargo documentation
- Inspected aircraft interior for any damage or maintenance issues prior to each flight
- Used scanners to track parcel information, condition or receipt
- Served as a liaison between pilots, aircrew members, ground staff, airlines personnel, and other stakeholders involved in the operation of an airplane
- Conducted preflight inspections of aircraft and cargo to ensure safe operations.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Sales Associate
Verizon Wireless
04.2013 - 05.2014
- Collaborated with management teams to develop innovative marketing strategies
- Provided accurate information about products, prices and services
- Engaged customers in friendly, professional dialogue to determine needs
- Developed trusting relationships with customers by making personal connections
- Reviewed files, recordings and other documents to obtain information to respond to requests
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Sold various products by explaining unique features and educating customers on proper application or usage
- Restocked shelves as needed to ensure sufficient inventory levels
- Collected payments and provided accurate change
- Cleaned shelves, counters and tables to maintain organized store
- Greeted customers and provided exceptional customer service
- Attended weekly team meetings to review performance goals and objectives
- Tracked sales performance metrics to identify trends in the market place.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Ramp Agent
Us Airways
05.2010 - 07.2012
- Completed order transactions and generated travel documentation and detailed itineraries
- Verified passenger identification documents prior to boarding flights
- Advised customers on available discounts based on loyalty program status or other promotions
- Coordinated with airlines to ensure that all passengers were properly boarded on flights
- Issued refunds or credits when appropriate due to flight cancellations or delays
- Monitored flight departures and arrivals times and updated customers accordingly
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Printed itineraries and tickets for average of [Number] passengers each day
- Maintained up-to-date knowledge of airline policies regarding fares, schedules, special offers, and other services offered by the airline
- Communicated effectively with team members throughout shift changes
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries
- Built and maintained productive relationships with employees
- Worked diligently to resolve booking, fare and regulations issues alongside passengers and travel agents.
Manager
Verizon Wireless
01.2006 - 05.2010
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Retail Store Manager
Altell Wireless
09.1996 - 11.2005
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Taught junior employees proactive strategies to meet operational and sales goals
- Formed and sustained strategic relationships with clients
- Created effective business plans to focus strategic decisions on long-term objectives
- Performed regular audits to ensure compliance with company standards
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Monitored employee performance and identified performance gaps for corrective action
- Analyzed financial data to identify areas of improvement or cost savings opportunities
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Organized and updated schedules to optimize coverage for expected customer demands
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks
- Managed inventory tracking and physical inventory counts to minimize loss
- Supervised cash drawer balances and deposits of store receipts
- Handled cash register transactions accurately while providing excellent customer service
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Education
Associate of Applied Science Business Management -
Tyler Junior College Tyler
08.1987
Skills
- Inventory Stocking
- Work Site Maintenance
- Equipment Maintenance
- Customer Service
- Preventive Maintenance
- Supply Management
- Heavy Machinery Operation
Accomplishments
- Climbers Club Delta Airlines 2013,2014,2015,2016,2017
- Sales Award Verizon Wireless , Highest sales Multiple months
Certification
- 20k Fork lift ID#07502 US Government Motor pool
- Crane license ID#07502 US Government Motor pool
- Cdl Class A 937777502 Arkansas
Timeline
Auto Worker
Amentum Red River Army Depot
06.2023 - Current
Transportation Operation
Amazon
07.2021 - 09.2023
Owner
Smart Staffing Solutions
11.2018 - Current
Sales Associate
Verizon Wireless
04.2013 - 05.2014
Supervisor of Operations
DGS /Delta Air Lines
07.2012 - 09.2019
Ramp Agent
Us Airways
05.2010 - 07.2012
Manager
Verizon Wireless
01.2006 - 05.2010
Retail Store Manager
Altell Wireless
09.1996 - 11.2005
Associate of Applied Science Business Management -
Tyler Junior College Tyler
- 20k Fork lift ID#07502 US Government Motor pool
- Crane license ID#07502 US Government Motor pool
- Cdl Class A 937777502 Arkansas
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