Eric Oertell
Rapid City,United States
Summary
Dedicated and experienced employee with strong management and customer service skills that can contribute to your company\'s success. Proven track record of delivering exceptional service and fostering positive relationships with customers. Confident in ability to enhance overall experience for clients and colleagues. Extensive industry experience has refined management style, ensuring efficient operations and effective team collaboration. Expertise can benefit your company through commitment to excellence and drive for customer satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Medical Delivery Technician
Monument Health
07.2022 - Current
- Provide customer service and patient care by providing medical supplies
- Delivery throughout the area in timely manner no matter the weather
- On call and weekend response to patients
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of products.
- Maintained a high level of safety with strict adherence to driving regulations and vehicle maintenance protocols.
- Contributed to inventory management, performing routine checks and reporting discrepancies for resolution.
- Expedited urgent deliveries, prioritizing time-sensitive orders for maximum customer satisfaction.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Developed strong relationships with clients through professional communication and reliable service.
Shop Manager
First National Pawn
01.2022 - 03.2022
- Manage staff, hiring and training
- Complying with company and state regulations
- Customer service
- Providing financial assistance to those in need
Stocker (Seasonal)
Walmart
11.2021 - 01.2022
- Restocking shelves during early hour shift during Christmas season
Operations Manager
Coca Cola High Country
11.2020 - 11.2021
- As part of the part of the Operations and Sales Team, I am responsible for the day to day operations of the Warehouse, Equipment Services, and Fleet areas of the Sales Center
- In charge of hiring, compensation, promotions, discipline and termination of the team members in accordance with company policy
- Ordering and maintaining product to supply retailers
- Manage inventory to minimize out of date and out of stock issues in the warehouse and in the market
- Maintain the cleanliness and organization of the warehouse which results in a clean and neat working environment that ensures safety and projects a positive image
- Microsoft Office proficiency including Microsoft Word, Excel and PowerPoint, and Outlook
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Store Manager
Walgreens
06.2000 - 11.2020
- I was hired as an Assistant Manager and promoted up to Store Manager in a very tight district
- Hiring, training, and managing staff of 12+
- Typical sales volume $5 to $10 million
- Have been able to maintain $1 million profit mark for several years
- Employee engagement and empowerment score always in the top 3 of District
- Ordering and merchandising
- Minimizing losses
- Implementing and following company programs and policies
- Interacting and supporting the community by involving myself and staff in community projects such as American Cancer Society Relay for Life
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Hagar's Grocery
10.1998 - 06.2001
- Manage Staff of 8-10
- Receiving and inventory management
- Pricing and scanning coordinator
- Ordering and merchandising
Manager, Assets Protection
Target
10.1991 - 06.1998
- Began my career at Target as a stocker and worked my way into Assets Protection as a part time security floor walker and later into Assets Protection Manager
- Stock shortage reduction
- Deterring and apprehending theft internally and externally
- Monitoring and addressing safety issues
- Hire, train, and maintain staff
- Utilizing reports, CCTV, and interviewing skills to detect internal theft
- Worked with local authorities to put together legal case
- Using company guidelines established safety training for the employees
- Gave presentations to grade schools classes on shoplifting
Education
Associate's Degree - Law Enforcement
Western Dakota
Rapid City, SDSkills
- Retail Management
- Management
- Retail
- Marketing
- Loss Prevention
- Store Management
- Recruiting
- Security
- Merchandising
- Sales
- Supervising
- Leadership
- Payroll
- Computer literacy
- Inventory Control
- Presentation Skills
- Cash Handling
- Purchasing
- Warehouse Management
- Operations Management
- Microsoft Excel
- Customer service
- Communication skills
- Store management
- Training & development
- Time management
- Warehouse experience
- Microsoft Word
- Microsoft Office
- Retail sales
- Heavy Lifting
- Warehouse Operations
- Positive Attitude
- Teamwork and Collaboration
Certification
- Microsoft Essentials skills, Present
- Excel 2016 for beginners, Present
- Microsoft Word, Present
- Driver's License, 03/01/23 to 03/01/28
Certification
PTCB Pharmacy Technician Certified, maintain and re-certified every 2 years.
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
Army National Guard, United States, PFC, 05/01/89, 06/01/95
Timeline
Medical Delivery Technician
Monument Health
07.2022 - Current
Shop Manager
First National Pawn
01.2022 - 03.2022
Stocker (Seasonal)
Walmart
11.2021 - 01.2022
Operations Manager
Coca Cola High Country
11.2020 - 11.2021
Store Manager
Walgreens
06.2000 - 11.2020
Assistant Store Manager
Hagar's Grocery
10.1998 - 06.2001
Manager, Assets Protection
Target
10.1991 - 06.1998
Associate's Degree - Law Enforcement
Western Dakota
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