Eric Offner
Norwalk
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Tennis Instructor
Darien Parks and Recreation
02.2021 - 02.2025
- Maintained high-quality court conditions through regular maintenance, repair, and resurfacing efforts.
- Collaborated with other instructors to create innovative drills and practice sessions.
- Evaluated individual player progress regularly, adapting lesson plans as needed to maximize improvement potential.
- Managed tennis camp operations, ensuring a safe and enjoyable experience for all participants.
- Developed comprehensive training programs for various age groups and skill levels.
- Improved player performance by providing personalized coaching and feedback.
- Increased program enrollment by promoting the tennis program through community outreach initiatives.
Network Technician
TBNG Consulting
11.2019 - 08.2020
- Installed cabling, wireless routers, and telephone systems for data communications networks.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Performed system patches, service packs, hot fixes and new security configurations.
Workload Manager
Boeing - RMS
09.2017 - 06.2019
- Facilitated scheduling of employee Computer Refresh program
- Responded to customer questions via telephone and written correspondence regarding Interactive Installation Orders for computer refresh program
- Analyzed shipping and receiving of computing purchases, escalating and resolving conflicts when necessary
- Successfully assisted customers with backup of computing data prior to delivery of new equipment
- Recognized by hardware asset management team for excellence in resolving challenging customer issue and situations
- Managed hardware asset management system to streamline data
- Scheduled delivery of Managed Service Requests within Service level agreement
- Created spreadsheets and tables for individual remote sites regarding missed appointment data
- Implemented Hard Drive upgrade and replacement program
IT Intern
Micro Encoder Inc
12.2015 - 06.2017
- Maintained end user account and software licensing database, inventory, and asset management
- Processed ordering of IT related equipment and computers through DELL enterprise account, efficiently cutting costs and preparing end users for delivery of goods
- Managed and maintained monthly organizational security updates and patching of Windows workstation with Microsoft System Center 2012 and Shavlik Patch
- Executed routine and advanced troubleshooting and diagnostics of employee laptops, desktops, servers, printers, and network connectivity
- Monitored resolution of trouble tickets and IT requests through Zendesk ticketing system
- Performed in place hardware and software upgrades providing refined solutions to educate end users and increase productivity
- Provided remote administration of on-site and off-site workstations, carefully coordinating downtime to minimize customer impact
- Performed deployment of custom images of Microsoft Windows 7, Windows 10, Windows Server 2008, Windows Server 2012
- Supported an array of Microsoft and popular third party desktop applications, including Microsoft Office 365, Outlook Email, Excel, Visual Studio, Adobe Acrobat, Sage Accounting, AXIS Security Monitoring Software, Microsoft System Center 2012, Powerpoint, Access, Smartsheet, UPS Worldship, Chrome, Internet Explorer, OneNote, Skype, Mat Lab, COMSOL Multiphysics Software
Computer Repair Technician
Lake Washington Institute of Technology
07.2014 - 05.2015
- Managed Computer Repair Lab, offering students and faculty free or low cost services, diagnostics and repair of hardware and software applications
- Developed strong working relationship with customers using effective written and verbal communication skills for timely resolution of customer needs
- Partnered with other student help desks to enhance awareness of on campus facilities and student resources
- Assisted customers with new computer and accessory purchases
- Updated or installed software for customers to ensure computer efficiency
- Performed inventories on computers and computer repair equipment
- Educated customers on use and at-home maintenance
- Tracked all changes and actions in computer-based documentation system
- Performed computer diagnostics
Education
Associate of Applied Science - Computer Security And Networking Technology
Lake Washington Institute of Technology
Kirkland, WA05-2016
Skills
- Network troubleshooting
- Network security
- Switches and routers
- Firewall administration
- Software configuration
- Server administration
- Network support
Certification
- CompTIA Network+ - Computing Technology Industry Association.
- CompTIA A+ - Computing Technology Industry Association.
Languages
Spanish
Professional Working
Timeline
Head Tennis Instructor
Darien Parks and Recreation
02.2021 - 02.2025
Network Technician
TBNG Consulting
11.2019 - 08.2020
Workload Manager
Boeing - RMS
09.2017 - 06.2019
IT Intern
Micro Encoder Inc
12.2015 - 06.2017
Computer Repair Technician
Lake Washington Institute of Technology
07.2014 - 05.2015
Associate of Applied Science - Computer Security And Networking Technology
Lake Washington Institute of Technology
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