ERIC O'HARA
Tallahassee,USA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PM Bar Manager
Oyster City Brewing Company
07.2021 - Current
- Supervised daily bar operations, ensuring compliance with health and safety regulations.
- Managed inventory control, optimizing stock levels to minimize waste and reduce costs.
- Coordinated events and promotions, increasing bar visibility within the local community.
- Monitored customer feedback to refine service strategies and enhance satisfaction ratings.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Increased revenue with creative marketing initiatives and promotional events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Boosted bar revenue by implementing innovative themed event nights.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maximized quality assurance by completing frequent line checks.
BARTENDER/SERVER
THE REV CAFE
01.2019 - 03.2021
- Assessing bar customers' needs and preferences and making recommendations
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Check customers' identification and confirm it meets legal drinking age
- Interacting with customers, taking orders and serving snacks and drinks
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Positive attitude and excellent communication skills
- Transmit orders to bar and kitchen by recording patrons' choices, identifying patrons' special dietary needs and special requests
- Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons.
- Fill in for absent staff as needed
- Provided excellent customer service
RESIDENTIAL GLASS INSTALLER
MILLER GLASS COMPANY
10.2018 - 01.2019
- Provided written estimates to homeowners
- Installed glass
- Provided excellent customer service
ELECTRICIAN
ELECTROTECH, LLC
12.2017 - 09.2018
- Did internal wiring for homes and businesses using copper wiring and electrical panels
- Repaired faulty wiring and check panels in homes and businesses
- Checked wattage and amp flow with a tester to determine strongest flow of electricity
- Inspected electrical equipment
- Diagnosed malfunctioning systems using testing equipment
- Provided excellent customer service
AM SHIFT MANAGER
JOHNSON & JOHNSON FUELING
04.2017 - 12.2017
- Created the biweekly work schedule for the employees
- Dispensed fuel (Gasoline, propane & diesel)
- Provided vehicle maintenance
- Cashed out customers
- Balanced cash draw
- Provided excellent customer service
WAREHOUSE ASSOCIATE
Chapmans Produce
09.2016 - 04.2017
- Shipping & receiving products
- Filling orders
- Loaded & unloaded trucks
- Operated hydraulic pallet jacks
- Warehouse upkeep
- Provided excellent customer service
DUCT HVAC
06.2014 - 09.2016
- Fabricate metal into duct work using a Plasma Cutting Table
- Welding (Tig, Mig, Spot)
- Metal Shear
- Hydraulic Metal Break Machine
- Operate forklifts, scissor lifts, hydraulic pallet jacks
- Shipping & receiving of inventory
- Hanging & assembling duct work
- Setting air handler units
- Reading blueprints
- Drove company truck, box truck, stake bed, dump truck
- Periodically left in charge of other employees
BAGGER
PUBLIX SUPERMARKETS
10.2012 - 06.2014
- Bagged groceries
- Provide excellent customer service
Education
Phlebotomy Certification - undefined
LIVELY TECHNICAL COLLEGE
04.2021
High School Diploma - undefined
LINCOLN HIGH SCHOOL
05.2014
Skills
- Quick learner
- Gets along well with others
- Team player
- Works well independently
- Hard worker
- Excellent customer service skills
- Computer skills
- Barback
- Bartending
- Restaurant Server
- Waiter
- Leadership Experience
- Heavy Lifting
- Management Experience
- Answering Phones
- Money Handling
- Serving Experience
Certification
- Valid FL Drivers License
- Certified Phlebotomist
Timeline
PM Bar Manager
Oyster City Brewing Company
07.2021 - Current
BARTENDER/SERVER
THE REV CAFE
01.2019 - 03.2021
RESIDENTIAL GLASS INSTALLER
MILLER GLASS COMPANY
10.2018 - 01.2019
ELECTRICIAN
ELECTROTECH, LLC
12.2017 - 09.2018
AM SHIFT MANAGER
JOHNSON & JOHNSON FUELING
04.2017 - 12.2017
WAREHOUSE ASSOCIATE
Chapmans Produce
09.2016 - 04.2017
DUCT HVAC
06.2014 - 09.2016
BAGGER
PUBLIX SUPERMARKETS
10.2012 - 06.2014
Phlebotomy Certification - undefined
LIVELY TECHNICAL COLLEGE
High School Diploma - undefined
LINCOLN HIGH SCHOOL
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