Summary
Overview
Work History
Education
Skills
Affiliations
Acquiring
References
Quote
Work Preference
Work Availability
Timeline
Barista

Eric Olds

Columbus,OH

Summary

Dynamic leader with a proven track record at ProKel/COTA, adept in budget coordination and enhancing customer experiences. Excelled in cross-functional team management and interpersonal communication, significantly improving operational efficiency and client satisfaction. Skilled in safety assurance and profit and loss accountability, consistently exceeding corporate goals.

Overview

4
4
years of professional experience

Work History

General Manager

ProKel/COTA
Columbus, OH
06.2023 - 09.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Administered employee discipline through verbal and written warnings.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Driver/Team Leader

COTA
Columbus, OH
08.2020 - 06.2023
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Adhered to company policies and procedures related to safety and security standards.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Documented daily mileage, gas, and other data.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Transported riders to designated stops according to pre-determined schedules.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Utilized GPS and maps for efficient route planning.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.

Education

Associate of Applied Science - Business Administration And Management

Pennsylvania Technical Institute
Williamsport, PA
06-1993

Skills

  • Branding
  • Advertising and marketing
  • Safety protocol
  • Budgeting and cost control strategies
  • Consistently meet goals
  • Purchasing
  • Sales expertise
  • Team training and development
  • Policy/program development
  • Staff training/development
  • Exceptional interpersonal communication
  • Cross-functional team management
  • Leadership and team building
  • Data review
  • Customer experiences
  • Recruitment
  • Motivation
  • Deadline-oriented
  • Training and coaching
  • Verbal and written communication
  • Salary structure/compensation analysis
  • Safety assurance
  • Top talent recruiting, hiring, and retention
  • Profit and loss accountability
  • Budget coordination

Affiliations

  • Volunteer with the Boys and Girls Club of America
  • Volunteer with the Boys Scouts of America.

Acquiring

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Social Work
  • Case Management
  • Word Processing
  • Clerical
  • HR Resource
  • Intake Experience
  • Customer support

References

References available upon request.

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

General Manager

ProKel/COTA
06.2023 - 09.2024

Driver/Team Leader

COTA
08.2020 - 06.2023

Associate of Applied Science - Business Administration And Management

Pennsylvania Technical Institute

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Eric Olds