Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Eric Oliver

Nottingham,MD

Summary

Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options. Business-minded relationship banker bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.

Overview

12
12
years of professional experience

Work History

RELATIONSHIP BANKER

BANK OF AMERICA
11.2018 - Current
  • Worked with clients to address and respond to client and partnership management issues.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Presented new and additional products and services to existing customers.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Approached prospective clients through cold calling and emails to meet sales targets.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Answered customer questions and explained available services such as deposit accounts, bonds and securities.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Solved customer challenges by offering relevant digital solutions, credit cards, and cross selling products.

RELATIONSHIP BANKER

PNC BANK
05.2018 - 11.2018
  • Worked with clients to address and respond to client and partnership management issues.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Presented new and additional products and services to existing customers.
  • Answered customer questions and explained available services such as deposit accounts, bonds and securities.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.

PERSONAL BANKER 1

EASTERN SAVINGS BANK
03.2017 - 05.2018
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Expanded client base by promoting new financial products.
  • Created innovative financial solutions to meet customer needs and provide competitive edge.
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.

BANK TELLER

SECU
02.2014 - 02.2017
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Processed customer transactions promptly, minimizing wait times.

Cashier/Server

Noodles & Copmany
02.2012 - 02.2014
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Education

Associate of Arts - BUSINESS ADMINISTRATION

CCBC ESSEX
7201 ROSSVILLE BLVD
05.2024

High School Diploma -

LOCH RAVEN HIGH SCHOOL
COPWENS AVE
05.2013

Skills

  • Cash Handling
  • Client Inquiry Management
  • Partnership Management
  • ATM Balancing
  • Sales Expertise
  • Financial Advising
  • Recordkeeping Requirements
  • Employee Motivation
  • Creative Thinking
  • Client Correspondence
  • Serve Customer Needs
  • Banking Operations Knowledge
  • Sell Services

Additional Information

REFERENCES


MABEL PORTIS: 301-318-2771 / SECU / FORMER SENIOR TELLER

KELLY ONEY: 443-527-9409 / SECU / FORMER TELLER LEAD

DARLENE SCARBOROUGH: 410-487-7328 / SECU / FORMER BRANCH MANAGER

CHRISTOPHER HAMMEN: 443-465-4903 / BANK OF AMERICA / FORMER FINANCIAL CENTER MANAGER


Timeline

RELATIONSHIP BANKER

BANK OF AMERICA
11.2018 - Current

RELATIONSHIP BANKER

PNC BANK
05.2018 - 11.2018

PERSONAL BANKER 1

EASTERN SAVINGS BANK
03.2017 - 05.2018

BANK TELLER

SECU
02.2014 - 02.2017

Cashier/Server

Noodles & Copmany
02.2012 - 02.2014

Associate of Arts - BUSINESS ADMINISTRATION

CCBC ESSEX

High School Diploma -

LOCH RAVEN HIGH SCHOOL

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