Summary
Overview
Work History
Education
Skills
Timeline
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Eric Olson

Beaverton,MI

Summary

Energetic Department Supervisor dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 17 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Appliances, Cabinets and Millwork department. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience

Work History

Specialty Department Supervisor

Lowe's
03.2018 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed team of 11 employees, delegated tasks and held each employee accountable for completing assignments.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Trained newly hired sales team in upselling techniques.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Mentored new sales associates to contribute to store's positive culture.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Specialty Department Supervisor

Lowe's
11.2014 - 10.2018
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.

Appliance Sales Specialist

Lowe's
11.2007 - 08.2014
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales
  • Maintained product knowledge to assist and educate customers on options available.
  • Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
  • Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
  • Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
  • Utilized [Software] to check item availability in store inventory.
  • Operated store equipment to promote safety and reduce injury.
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.

Millwork Sales Specialist

Lowe's
03.2006 - 11.2007
  • Moved bulk customer orders with safe operation of forklifts.
  • Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
  • Helped customers obtain correct sizes and shapes by using power tools to cut lumber.
  • Assisted customers in determining best-fit products and located desired items in lumber yard.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Lumber Mill

Schmidbauer Lumber
03.1993 - 03.2004
  • Operated forklift to load, unload and move timber supplies from one destination to another.
  • Conducted inspection of logs to identify defects and indicate areas for removal.
  • Guided lumber from sawing machine into conveyor to transport material to trimmer saw.
  • Used trimmer to straighten edges of cut lumber.
  • Utilized kiln machines to dry and extract water from lumber.
  • Protected team members and boosted performance by safely operating equipment in accordance with company compliance measures.
  • Used power saws, circular saws and sanders to cut and trim raw logs into desired sizes and shapes.

Education

Forestry

College of The Redwoods
Eureka, CA

High School Diploma -

Rolling Hills High School
Rancho Palos Verdes, CA
06.1986

Skills

  • POS Systems Operations
  • Staff Development
  • Multitasking Mastery
  • Growth Planning
  • Store Layouts
  • Returns and Refunds
  • Problem Resolution
  • Motivational Leadership
  • Inventory and Supply Management
  • Order Management
  • Product and Service Sales
  • Goals and Performance
  • Policy and Procedure Adherence
  • Stock Management
  • Customer Relations
  • Sales Expertise
  • Department Resets
  • Time Management
  • Stockroom Organization
  • Rules and Regulations
  • Process and Procedure Development
  • Order Processing
  • Effective Selling Techniques
  • Answering Research Questions
  • Training and Development
  • Corrective Actions
  • Employee Empowerment
  • Workload Balancing
  • Motivational Techniques
  • Daily Task Assistance
  • Personnel Management
  • Verbal and Written Communication
  • Performance Improvement
  • Product Restocking
  • Customer Engagement
  • Interactive Communication Skills
  • Leadership Competency
  • Employee Performance Evaluations
  • Department Inspection
  • Department Head
  • Conflict De-Escalation
  • Coaching and Mentoring
  • Customer Service
  • Employee Coaching and Mentoring
  • Scheduling
  • Supervisor

Timeline

Specialty Department Supervisor

Lowe's
03.2018 - Current

Specialty Department Supervisor

Lowe's
11.2014 - 10.2018

Appliance Sales Specialist

Lowe's
11.2007 - 08.2014

Millwork Sales Specialist

Lowe's
03.2006 - 11.2007

Lumber Mill

Schmidbauer Lumber
03.1993 - 03.2004

Forestry

College of The Redwoods

High School Diploma -

Rolling Hills High School

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Eric Olson