Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Eric  Opoku Agyemang

Eric Opoku Agyemang

Doha ,doha

Summary

Efficient Ticket Agent with 5 years of experience in fast-paced environments. Reliable team member with adaptability and situational awareness- supporting team members after identifying deficiencies. Established methods for streamlining ticket sales and cashier operations. Proven skills in ticket system management, documentation checks and guest check-in. Familiar with regulatory requirements, fee structures and basic rules. Offering 2 years of related experience. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 1 years of experience in asky airlines. Customer-oriented Reservation Agent with over 2 years of experience in Ghana immigration. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in [] industry. Adept at educating incoming guests of facility amenities and providing guidance on entertainment and restaurant venues. Ready to apply ticket reservation] expertise and 2 years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level ticket reservation position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Airline-ticketing-agent

Asky Airlines
01.2020 - 01.2024
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Crosstrained in multiple areas of ticketing operations to provide versatile support during peak periods or employee absences.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Stayed informed on airport security protocols, maintaining compliance with all relevant regulations while assisting passengers through the process.
  • Input customer reservations, payment sources, and contact details into Sabre system.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Educated customers on travel regulations and restrictions, preventing potential complications during their journey.
  • Managed group bookings, coordinating seating arrangements and other logistics for large parties of travelers.
  • Kept current on airline policies and procedures to provide accurate information to passengers at all times.
  • Promoted positive workplace culture among colleagues through open communication channels and collaborative problem-solving efforts.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Sold, printed, and issued tickets to guests.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Assisted passengers with special needs or accommodations, ensuring a comfortable travel experience.
  • Resolved customer complaints by offering solutions and escalating issues when necessary.
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
  • Maximized revenue opportunities by identifying upselling possibilities within each transaction or interaction with customers.
  • Utilized reservation software to quickly access traveler information and make necessary adjustments to bookings.
  • Collaborated with colleagues to maintain a consistently high level of service across all departments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked effectively in fast-paced environments.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Applied effective time management techniques to meet tight deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proven ability to learn quickly and adapt to new situations.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Bachelor of Arts - Law Enforcement Record-Keeping And Evidence Management

University of Cape Coast, Accra Ghana
10.2020

barrister at law

High School Diploma -

Crystal Galaxy School of Aviation And Professional, Accra Ghana
12.2017

Skills

  • Task Prioritization
  • Customer Relations

Certification

  • CTA - Certified Travel Associate
  • [Area of certification] Training - [Timeframe]

Languages

twi
Native language
English
Beginner
A1

Timeline

Airline-ticketing-agent - Asky Airlines
01.2020 - 01.2024
University of Cape Coast - Bachelor of Arts, Law Enforcement Record-Keeping And Evidence Management
Crystal Galaxy School of Aviation And Professional - High School Diploma,
Eric Opoku Agyemang