Eric Orozco
League City,TX
Summary
Dedicated and dynamic professional with a proven track record at The Spot, enhancing customer satisfaction through exceptional service and efficient multitasking. Skilled in glassware organization and fostering a clean, welcoming environment, I excel in fast-paced settings, significantly reducing service times. Demonstrated leadership by training peers, showcasing strong teamwork and organizational abilities. Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable Dining Room Attendant with [Number] years of experience in customer-facing roles. Well-versed in food safety and industry best practices.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Barback
The Spot
09.2023 - 10.2024
- Learned how to make wide variety of mixed drinks.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Restocked ice, condiments, and snacks.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
- Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
- Greeted customers and provided friendly, knowledgeable service.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Assisted in setting up and breaking down bar area for special events.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Decreased wait times for guests by quickly clearing tables and resetting them for new arrivals.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Engaged in suggestive selling and other sales techniques.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Reduced service times, efficiently managed dishwasher during high-volume periods.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Busser
The Spot
09.2023 - 10.2024
- Provided attentive service and proactively assessed guest needs.
- Arranged tables and chairs for special occasions and events.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Trained new staff in bussing and cleaning procedures.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Coordinated with host staff on table availability, facilitating timely seating arrangements for guests.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Assisted with bussing tables and cleaning up spills.
- Assisted customers with carry-out service.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Education
High School Diploma -
San Jacinto College
Pasadena, TX01-2025
Skills
- Glassware organization
- Efficient multitasking
- Cleaning and sanitation
- Cleanliness Maintenance
- Flexible Schedule
- Stock Rotation
- Facility Cleaning
- Bartender support
- Ice restocking
- Keg replacements
- Glass washing
- Service Bar Restocking
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Food Safety Manager Certification - National Registry of Food Safety Professionals or ServSafe.
- Conflict Resolution Certificate – International Association of Chiefs of Police or Similar Organizations.
- Certified Beer Server - Cicerone Certification Program.
- Nonviolent Crisis Intervention Training – Crisis Prevention Institute.
- Alcohol Seller/Server License – State Liquor Control Board [varies by state].
- Food Handler Certification - American National Standards Institute (ANSI).
Languages
English
Full Professional
Timeline
Barback
The Spot
09.2023 - 10.2024
Busser
The Spot
09.2023 - 10.2024
High School Diploma -
San Jacinto College
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