Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Eric Otam

Burnsville,MN

Summary

Dynamic and results-oriented professional with a proven track record at Walser, adept in vehicle inspection and tire changing, complemented by a strong commitment to customer service. Excelled in enhancing client satisfaction and safety through meticulous attention to detail and problem-solving skills. Continuously sought to expand expertise, demonstrating a keen willingness to learn and adapt.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Lube Technician

Walser
09.2023 - Current
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Checked fluids, tires, brakes, and other systems as part of Multi-point inspection.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

Automotive Service Intern

Tesla
05.2023 - 08.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Repaired and replaced worn and damaged components.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Investigated customer complaints to identify cause of malfunctions.
  • Coordinated with parts department to determine availability of necessary components.
  • Read and followed technical documentation to complete accurate repairs.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Lube Technician

Inver Grove Toyota
01.2023 - 05.2023
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Checked fluids, tires, brakes, and other systems as part of Multi-point inspection.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Elevated overall service experience for clients through skilled tire rotations, brake inspections, fluid checks, and filter replacements as needed.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.

Consultant

Emburse
02.2022 - 09.2022
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.

Consultant

SPS Commerce
08.2021 - 02.2022
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.

Business Analyst

Fiserv
01.2021 - 08.2021
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.

Substitute Teacher

Teacher On Call
09.2019 - 03.2020
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Implementation Project Manager

SAP Concur
08.2012 - 04.2019
  • Managed stakeholder expectations through clear communication of goals, objectives, and timelines.
  • Supported business continuity and disaster recovery.
  • Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring a smooth execution of multiple concurrent projects.
  • Identified cost-saving opportunities and reduced compliance risk through software license audits.

Education

Bachelor of Arts Degree in African Studies -

University of Minnesota
Minneapolis, MN

Associate of Arts - Automotive Mechanics

Dakota County Technical College
Rosemount, MN
08.2024

Skills

  • Customer Service
  • Dependable and Responsible
  • Problem-Solving
  • Tire Changing and Rotation
  • Vehicle Inspection
  • Multi-point inspection
  • Tire Damage Repair
  • Brake Inspection Knowledge
  • Attention to Detail
  • Wheel Alignment Techniques
  • Work Orders and Documentation
  • Willing to Learn

Certification

  • ASE (Automotive Service Excellence) Entry-Level, 11/2022
  • Maintenance and Light Repair, 11/2022
  • Electrical/ Electronic Systems, 11/2022
  • Brakes, 11/2022
  • Suspension and Steering, 11/2022
  • S/P2, 09/2022-10/2022
  • Automotive Service Safety
  • Automotive Lift Institute
  • Automotive Service Pollution Prevention

Languages

French
Native or Bilingual

Timeline

Lube Technician

Walser
09.2023 - Current

Automotive Service Intern

Tesla
05.2023 - 08.2023

Lube Technician

Inver Grove Toyota
01.2023 - 05.2023

Consultant

Emburse
02.2022 - 09.2022

Consultant

SPS Commerce
08.2021 - 02.2022

Business Analyst

Fiserv
01.2021 - 08.2021

Substitute Teacher

Teacher On Call
09.2019 - 03.2020

Implementation Project Manager

SAP Concur
08.2012 - 04.2019

Bachelor of Arts Degree in African Studies -

University of Minnesota

Associate of Arts - Automotive Mechanics

Dakota County Technical College

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Eric Otam