Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
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Eric Otness

Dunwoody,Georgia

Summary

Dynamic professional with a proven track record at Publix, adept in leveraging strong analytical skills and expertise in Microsoft Office to enhance operational efficiency. Excelled in customer service and team training, demonstrating exceptional written communication and problem-solving abilities. Renowned for high-speed reading and data management, contributing significantly to workplace productivity and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Cashier / Front Service Clerk

Publix
Sandy Springs, GA
10.2022 - Current
  • Discounted purchases by scanning and redeeming coupons.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Scanned items and checked pricing on cash register for accuracy.

Mail Clerk

Mail Center Plus
Sandy Springs, GA
11.2022 - 08.2023
  • Collected payments from customers for services rendered.
  • Received, sorted and organized incoming letters and packages.
  • Sorted and distributed incoming mail to appropriate departments and personnel.

Cashier / Bagger

Publix
Buckhead, GA
01.2022 - 09.2022
  • Resolved customer complaints professionally in accordance with company policy.
  • Discounted purchases by scanning and redeeming coupons.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers promptly and responded to questions.
  • Issued receipts, refunds, credits or change due to customers.

Book Scanner / Cashier

Goodwill North Georgia
Sandy Springs, Georgia
02.2020 - 12.2021
  • Performed book scanning operations, ensuring quality control of scanned images.
  • Trained staff members on proper use of scanner hardware and software programs.
  • Utilized OCR software to convert text into searchable data formats.
  • Ensured that scanned documents were accurately indexed according to project specifications.
  • Adjusted machines to proper settings for each job, including speed and quantity produced, to optimize output and meet schedule targets.
  • Loaded machines with blank paper, toner, or film.
  • Provided customer service support to library patrons seeking assistance with book scanning services.

Education

Bachelor of Arts - American Studies

Oglethorpe University
Brookhaven, NY
05-2014

Bachelor of Arts - General Studies

Georgia Perimeter College
Dunwoody, GA
05-2012

Skills

  • Good at Microsoft Word, Powerpoint, and Excel
  • Contributed on various blogs as well as edited various wiki articles on various subjects
  • I've done data downloads in the past
  • Have an average grasp at mathematics
  • I'm a high-speed reader and have good retention
  • Very good at analysis
  • Strong written communication skills
  • Above average keyboarding skills

Affiliations

  • Does gaming
  • Does drawing a few times, with plans on doing computer artwork
  • Doing some writing

Languages

English
Native/ Bilingual
Latin
Limited
Japanese
Limited
German
Limited

Accomplishments

  • Managed to get top roundup at Goodwill multiple times, also at Publix to a lesser extent
  • I also helped out during the recent snowstorm up until closing time at 4PM on January 10, 2025.

Timeline

Mail Clerk

Mail Center Plus
11.2022 - 08.2023

Cashier / Front Service Clerk

Publix
10.2022 - Current

Cashier / Bagger

Publix
01.2022 - 09.2022

Book Scanner / Cashier

Goodwill North Georgia
02.2020 - 12.2021

Bachelor of Arts - American Studies

Oglethorpe University

Bachelor of Arts - General Studies

Georgia Perimeter College

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