Eric Owens
Laveen,AZ
Summary
Adept at navigating high-stress environments, I excelled in customer dispute resolution and loyalty enhancement at Conway Western Express. My blend of critical thinking and customer service skills led to significant improvements in client satisfaction. Proficient in computer applications and active listening, I effectively managed escalated customer interactions, fostering positive outcomes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Driver Sales
Conway Western Express
10.1993 - 09.2001
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma - General Studies
Independence High School
Glendale, AZ05.1983
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Computer Proficiency
- Complaint Handling
- Appointment Scheduling
- Team Development
- Dispute Resolution
Timeline
Customer Service Representative/Driver Sales
Conway Western Express
10.1993 - 09.2001
Diploma - General Studies
Independence High School