Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Pacheco

Denver,CO

Summary

As a positive and hardworking leader, skilled at maintaining the highest standards of customer service and food quality. With a high level of energy and reliability, brings strong customer service skills and a keen attention to detail to every task. Dedication lies in providing exceptional customer service at every interaction, ensuring that each customer feels valued and satisfied.

Overview

6
6
years of professional experience

Work History

Shift Leader

Sweetgreen
04.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Maintained well-organized mise en place to keep work consistent.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Line Cook

D Bar Denver
12.2021 - 04.2024
  • Grilled meats and seafood to customer specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Inspect and clean food preparation areas, such as equipment and work surfaces to ensure safe and sanitary food-handling practices.
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
  • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
  • Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.

Packaging Associate

Terrapin Care Station
09.2022 - 04.2023
  • Assisted with quality and production process improvements to support new packaging initiatives.
  • Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Monitored packaging machinery to make needed adjustments.
  • Adjusted machine settings to accommodate different items and packaging materials.
  • Cleaned and maintained production area and equipment.
  • Labeled, recorded, and inspected packaging to prepare for shipment or storage

Lead/Line Cook

Big Shots
04.2021 - 12.2021
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
  • Estimate expected food consumption, requisition or purchase supplies, or procure food from storage.
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
  • Season and cook food according to recipes or personal judgment and experience.
  • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
  • Portion, arrange, and garnish food, and serve food to waiters or patrons.
  • Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.
  • Coordinate and supervise work of kitchen staff.
  • Substitute for or assist other cooks during emergencies or rush periods.

Barista

Coffee Cabana
11.2020 - 01.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Controlled line and crowd with quick, efficient service.
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
  • Clean service or seating areas.
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
  • Prepare or serve menu items, such as sandwiches or salads.
  • Provide customers with product details, such as coffee blend or preparation descriptions
  • Receive and process customer payments.
  • Set up or restock product displays.
  • Clean or sanitize work areas, utensils, or equipment.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

Barista/Cook

The Spot North Shore Kauai
05.2019 - 03.2020
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
  • Clean service or seating areas.
  • Provide customers with product details, such as coffee blend or preparation descriptions.
  • Set up or restock product displays.
  • Clean or sanitize work areas, utensils, or equipment.
  • Wrap, label, or date food items for sale.
  • Stock customer service stations with paper products or beverage preparation items
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
  • Season and cook food according to recipes or personal judgment and experience.
  • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
  • Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.

Education

High School Diploma -

Northwest High School
Justin, TX

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Training assistance
  • Inventory counts
  • Professional appearance
  • Team leadership
  • Shift leadership
  • Verbal and written communication
  • Workplace safety
  • Quality control
  • Professionalism
  • Adaptability and flexibility

Timeline

Shift Leader

Sweetgreen
04.2024 - Current

Packaging Associate

Terrapin Care Station
09.2022 - 04.2023

Line Cook

D Bar Denver
12.2021 - 04.2024

Lead/Line Cook

Big Shots
04.2021 - 12.2021

Barista

Coffee Cabana
11.2020 - 01.2021

Barista/Cook

The Spot North Shore Kauai
05.2019 - 03.2020

High School Diploma -

Northwest High School

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Eric Pacheco