Eric Palacios
McAllen,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Mobile Services Coordinator
Charter Communictions
05.2023 - 02.2025
- Call center representative for mobile repair services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Onboarded, developed and trained new staff to meet performance and service goals.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Field Specialists
Baker Hughes Inc.
06.2018 - 02.2023
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
Assistant Manager
GameStop Inc.
10.2013 - 03.2018
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Assistant Administration
City of McAllen
05.2007 - 11.2013
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between multiple business divisions to improve communications.
Naval Damage Control Specialist
United States Navy
03.2003 - 03.2007
- Implemented and maintained safety standards and deployed first aid, CPR and other emergency management services.
- Mitigated operations risks through proactive coordination of crisis response and emergency management strategies.
- Facilitated emergency management training for staff and conducted emergency drills.
- Followed strict safety protocols when dealing with hazardous materials.
- Developed techniques in firefighting, hazardous materials and emergency medical responses.
- Managed available parts, tools, and materials inventory to maintain prompt response capability.
Education
High school diploma or GED -
McAllen High School
McAllen, TXSkills
- Budget and expense control
- Staff orientation facilitation
- Sales performance improvement
- Oil and gas industry expertise
- Advanced bilingual communication skills
- Emergency situation response
- Operational oversight
- Resource allocation strategy
- Construction management expertise
- Workflow coordination and improvement
- B2B sales expertise
- Emergency response and management
Certification
- First Aid Certification
- First Responder Training for Hazardous Materials
- Forklift Certification
- SCBA Training
- Emergency Response to Fire Classes ABCD
- MSDS Training
- Organizational and intermediate level maintenance and repair of damage control equipment and systems
Languages
Spanish
Native or Bilingual
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 18 staff members.
Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Mobile Services Coordinator
Charter Communictions
05.2023 - 02.2025
Field Specialists
Baker Hughes Inc.
06.2018 - 02.2023
Assistant Manager
GameStop Inc.
10.2013 - 03.2018
Assistant Administration
City of McAllen
05.2007 - 11.2013
Naval Damage Control Specialist
United States Navy
03.2003 - 03.2007
High school diploma or GED -
McAllen High School
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