Eric Palmer

Terminal Manager

Yellow Freight

08.1995 - Current

Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
Directed and monitored tracking, routing and dispatching transportation vehicles.
Fielded customer complaints and comments and rectified issues.
Hired, trained and educated new employees to improve company performance and efficiency.
Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
Monitored employee performance and productivity.
Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
Generated profit and loss statements and financial overviews.
Set terminal budgets and set goals to adhere to plans.
Collaborated with 50-member team to create, modify and implement goals, procedures and policies.
Negotiated contracts with outside providers to minimize cost and increase profitability.
Developed emergency protocols for warehouse and safety guidelines.
Maintained flexibility to work variety of shifts and days of week consistent with a 24 hour operation.
Directed and initiated investigations to resolve shipper or customer complaints.
Double-checked work orders and deliveries for quality assurance.
Boosted accuracy in outbound and inbound operations [Number]% by initiating quality control processes on incoming and outgoing freight.
Handled customer complaints and revised process to improve service, boosting customer service scores.
Maintained composure and order when handling customer and employee injuries, incidents and accidents.
Lifted materials weighing up to 100 pounds when necessary.