Eric Pardee
Chandler,AZ
Summary
Dynamic professional with extensive experience in customer service and facility management at 24 Hour Fitness. Proven track record in conflict resolution and member engagement, enhancing satisfaction and retention. Skilled in implementing cleaning procedures and fostering team collaboration, driving a positive atmosphere and operational excellence. Strong communicator dedicated to building lasting relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Club Attendant
24 Hour Fitness
04.2023 - 11.2024
- Enforced club policies consistently to ensure a safe environment for all patrons while adhering to industry regulations as well as company guidelines.
- Resolved conflicts among members when necessary, fostering a positive community atmosphere within the club setting.
- Collaborated with other team members to develop new programs, increasing overall club offerings for diverse clientele.
- Maintained a clean and organized club environment, ensuring a welcoming atmosphere for members and guests.
- Increased member retention by building strong relationships through attentive listening and personalized assistance.
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing their needs.
- Conducted regular facility inspections, identifying areas for improvement to maintain safety standards and overall appearance.
- Improved overall cleanliness by implementing detailed cleaning schedules for all areas of the club facility.
- Facilitated communication between members and staff by addressing concerns or suggestions in a timely manner.
Front Desk Receptionist
TruFit Gym
01.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
General Manager
Grenne Tree
06.2017 - 01.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Education
Bachelor Of Arts - Anthropology
University of California, Los Angeles
Los Angeles, CA06.2017
Associate Of Arts - Social/ Behavioral Science
Los Angeles Southwest College
Los Angeles, CA06.2012
Skills
- Customer service
- Conflict resolution
- Facility management
- Safety compliance
- Cleaning procedures
- Team collaboration
- Member engagement
- Scheduling appointments
- Data entry
- Communication skills
- Time management
- Attention to detail
- Relationship building
- Cash handling proficiency
- Team player attitude
- Guest relations
- Security monitoring
- Fitness expertise
- Customer relations
- Guest service
- Teamwork and collaboration
Certification
Athena Leadership Academy Graduate
Timeline
Club Attendant
24 Hour Fitness
04.2023 - 11.2024
Front Desk Receptionist
TruFit Gym
01.2022 - 04.2023
General Manager
Grenne Tree
06.2017 - 01.2022
Bachelor Of Arts - Anthropology
University of California, Los Angeles
Associate Of Arts - Social/ Behavioral Science
Los Angeles Southwest College
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