Eric Parker
Mount Pleasant,SC
Summary
Dynamic professional with extensive experience in business development and relationship management at Benefitfocus. Proven track record in contract negotiation and managing complex sales cycles, driving partner engagement by 50%. Adept at leveraging HCM technology platforms to enhance client satisfaction and retention while fostering strong partnerships.
Overview
26
26
years of professional experience
Work History
Custom Account Specialist, Club Fitter
TaylorMade Golf Company
Charleston, South Carolina
03.2023 - Current
- Conducted regular follow-ups with clients to ensure ongoing service quality.
- Established customer rapport with Select Fit Accounts to quickly mitigate problems while complying with established support processes and procedures.
- Worked closely with the sales team in order to provide timely updates on customer accounts.
Field Manager
Stier Supply
Charleston, South Carolina
05.2023 - 01.2024
- Coordinated field operations, ensuring adherence to safety and quality standards.
- Managed team schedules, optimizing workforce allocation for project demands.
Customer Care Manager
Stier Supply
Charleston, South Carolina
08.2022 - 04.2023
- Managed customer inquiries through various communication channels.
- Resolved escalated customer complaints promptly and effectively.
- Processed warranty claims using company software and databases.
- Reviewed customer documentation for accuracy and completeness.
- Communicated with customers and field team members to clarify warranty coverage details.
Sales Executive
World Insurance Associates Company
Charleston, SC
08.2020 - 02.2021
- Responsible for all new business prospecting through self-generated sales & marketing activities, lead generation for SC territory.
- Proactively worked to build relationships with small to mid-size business owners to position and sell Strovis Payroll & HR HCM solutions and services.
- Analyzed past sales data and team performance to develop realistic quarterly sales goals.
Distribution Manager
Benefitfocus
Charleston, SC
08.2018 - 05.2020
- Managed overall relationship and GTM strategy for 12 strategic BenefitPlace Marketplace partners resulting in over $375k new sales bookings.
- Streamlined partner contract renewal process by removing bottle necks within Security Review, Professional Services and Legal.
- Successfully negotiated and renewed 10 partner revenue share agreements while also improving partner product awareness, engagement, and adoption on Benefitfocus platform by 50% from previous quarters.
- Analyzed client’s benefits data and participation and provided data driven recommendations to sales to assist with positioning and future placement of partner products.
- Developed long standing relationships with partners while educating cross functional team members in Employer Sales, BenefitPlace Client Advisors, Broker Channel Managers, and Marketing team to increase partner sales activity and revenue.
- Conducted quarterly onsite review meetings with partner and key leadership at Benefitfocus to review partnership performance and overall health.
Strategic Sales Analyst, Deal Desk
Benefitfocus
Charleston, SC
05.2017 - 07.2018
- Supported sales and the business with all channel partner pricing, product, and contract related questions.
- Sales team Primary point of contact & escalation point for all Mercer Marketplace and Ecosystem Partner deals.
- Established, implemented, and managed Sales CRM data standards for Mercer Marketplace deal desk request.
- Worked internally with all cross-functional team members and leadership in sales, professional services, delivery & implementation, Finance & Accounting and legal expediting sales contracting process.
Partner Solutions Manager
Benefitfocus
Charleston, SC
06.2012 - 08.2014
- Developed and maintained overall relationship with all partners.
- Responsible for tracking all partner sales revenue, key projects & other initiatives, and marketing campaigns in Salesforce.
- Provided leadership and expertise in development and distribution of new partner products/services and processes.
- Established rules of engagement and operational escalation procedures to quickly identify and resolve issues for partners.
- Supported sales in financial modeling and deal structure for partner partners.
- Maintained MSA (Master Supply Agreement), SLA (Service Level Agreement) and SOW (Scope of Work) for partners.
- Hosted sales trainings and represented company and HR Industry trade shows and Benefitfocus annual conference – One Place.
Customer Success Manager
Benefitfocus
Charleston, SC
06.2012 - 08.2014
- Established trusted adviser relationship with all 13 Large Employer clients to ensure overall satisfaction with BNFT products.
- Acted as Clients primary point of contact and subject matter expert for all products related questions, case management and client escalations.
- Worked with Sales/Channel Managers to build and execute annual Success Plans which included opportunities to sell additional BNFT products and services.
- Developed success plans to outline client’s critical success factors, metrics for success, and areas for improvement to ensure clients are leveraging the solution and achieving success.
Technical Recruiter
TEKsystems
Charleston, SC
01.2012 - 07.2013
- Accountable for preparing and carrying out strategic sourcing strategy, to find the most talented IT professionals for clients in the Charleston IT market.
- Built and maintained contractor relationships through business lunches, paycheck delivery, and out of office activities.
- Negotiated appropriate contract rate for open position with applicant and client.
Regional Sales Manager
ARC Document Solutions
Columbia, SC
11.2009 - 06.2012
- Responsible for supporting regional sales team with all new business development, proposal generation and product demonstration's for new wide format printing equipment sales opportunities.
- Maintained all Sales and Service efforts to large assigned account base in South Carolina, North Carolina and Tennessee Called on and met with c-suite level management of mid to enterprise size companies, to discuss broad product portfolio of printing hardware solutions, technology services and software solutions.
Account Executive
Canon OCE`Business Solutions
Atlanta, GA
11.2008 - 10.2009
- Developed and manage the overall new business development plan and forecast and provided regular status reports to Sales Leadership Worked with Sales Manager(s) and Solution Engineering teams t to develop and deliver customer solutions that provide and deliver ROI to Océ customers Responsible for creating and and presenting pricing proposals and contracts to clients within assigned territory.
Regional Sales Manager
ENVIROGUARD
Atlanta, GA
11.2007 - 10.2008
- Responsible for Sales and Marketing efforts to OEM's, dealers & distributors, specifying engineers, standards departments and end users throughout entire SE Region.
- Led strategic initiative to acquire Distributor partners to utilize an EGS Extranet which secured business relationships and new business.
- Maintained account base in SE Territory under strict budgetary constraints.
- Developed an annual sales plan with the VP of Sales through account profiling and research.
Branch Manager
ARC Document Solutions
Atlanta, GA
09.2006 - 10.2007
- Maintained branch profitability, product/service quality, and productivity while creating, implementing, and directing strict inventory control measures.
- Assisted in managing receivables, and validating and approving payables.
- Researched industry trends, and trained staff in technological advancements.
- Maintained an in-depth knowledge of all on-site digital printing equipment.
Account Executive
ARC Document Solutions
Atlanta, GA
08.2005 - 08.2006
- Promoted from Production Coordinator in Myrtle Beach, SC, to target new and existing business in the building design and construction industries in the Atlanta market.
- Initiated and developed strong relationships with large architectural firms and general contractors throughout metropolitan Atlanta.
- Presented on-site facilities management to architects and engineers.
Production Manager
ARC Document Solutions
Myrtle Beach, SC
01.2003 - 07.2005
- Served as liaison between management and clients.
- Communicated effective procedures for the Production Department Managed the Shipping/Receiving Department Operated all in-house digital printing equipment.
- Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
Assistant
WITCH GOLF LINKS
Myrtle Beach, SC
01.2000 - 01.2002
- Provided shop assistance to the Head Golf Professional, Golf shop staff as well as other employee partners Assist in the management of overall daily golf operations.
Education
B.S - Business Administration, Marketing
Coastal Carolina University
Skills
- HCM / Benefits Enrollment Technology Platforms and Service
- SaaS Delivery & Implementation Methodologies,
- Microsoft Office 365 Suite,
- Salesforce ( Sales, Marketing & Service Cloud ),
- Data Exchange & Integration Methodologies
- Business Development & Relationship Management]
- New Partner & Client Acquisition and Retention
- Managing complex sales cycles
- Contract Negotiation
- Account-based sales development methodologies
Timeline
Field Manager
Stier Supply
05.2023 - 01.2024
Custom Account Specialist, Club Fitter
TaylorMade Golf Company
03.2023 - Current
Customer Care Manager
Stier Supply
08.2022 - 04.2023
Sales Executive
World Insurance Associates Company
08.2020 - 02.2021
Distribution Manager
Benefitfocus
08.2018 - 05.2020
Strategic Sales Analyst, Deal Desk
Benefitfocus
05.2017 - 07.2018
Partner Solutions Manager
Benefitfocus
06.2012 - 08.2014
Customer Success Manager
Benefitfocus
06.2012 - 08.2014
Technical Recruiter
TEKsystems
01.2012 - 07.2013
Regional Sales Manager
ARC Document Solutions
11.2009 - 06.2012
Account Executive
Canon OCE`Business Solutions
11.2008 - 10.2009
Regional Sales Manager
ENVIROGUARD
11.2007 - 10.2008
Branch Manager
ARC Document Solutions
09.2006 - 10.2007
Account Executive
ARC Document Solutions
08.2005 - 08.2006
Production Manager
ARC Document Solutions
01.2003 - 07.2005
Assistant
WITCH GOLF LINKS
01.2000 - 01.2002
B.S - Business Administration, Marketing
Coastal Carolina University
Similar Profiles
Brandon CrowleyBrandon Crowley
Territory Experiential Representative at TaylorMade Golf CompanyTerritory Experiential Representative at TaylorMade Golf Company
Mitchell KochMitchell Koch
Taylormade Fitting Technician at TaylorMade Golf CompanyTaylormade Fitting Technician at TaylorMade Golf Company
Eric W. ParkerEric W. Parker
Club Fitter & Custom Specialist at TaylorMade Golf CompanyClub Fitter & Custom Specialist at TaylorMade Golf Company
Mary Kathryn MilesMary Kathryn Miles
Health Coach at V-ShredHealth Coach at V-Shred
Emily BurroughsEmily Burroughs
Patient Access Representative at Medical University of South Carolina HospitalPatient Access Representative at Medical University of South Carolina Hospital