Summary
Overview
Work History
Education
Skills
Timeline
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Eric Partin

Middlesboro,KY

Summary

Goal driven with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

21
21
years of professional experience

Work History

Claims Supervisor

Walmart
Middlesboro, KY
08.2014 - Current
  • Process returns/damaged merchandise to be returned to warehouse for credit.
  • File warehouse shortage claims to ensure store does not shrink.
  • Prepare and file property damage claims.
  • Evaluated and motivated employees to continuously develop and grow in both performance and knowledge.
  • Teach and train associates on process.
  • Developed and implemented operational plans and procedures to enable successful team operations.

Support Manager

Walmart
Middlesboro, KY
10.2013 - 08.2014
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Improved team performance by devising successful training methods and programs.
  • Maximized coverage during key hours by preparing effective schedules.
  • Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
  • Delegated work to staff, setting priorities and goals.
  • Ensure the store was stocked and ready for business.

Assistant Manager

Walmart
Middlesboro, KY
05.2012 - 10.2013
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Developed training, assessment and performance monitoring programs to coach and mentor employees.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.

Zone Merchandise Supervisor

Walmart
Middlesboro, KY
06.2008 - 05.2013
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Trained and developed employees through constructive feedback and focus on long-term career growth.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.

Department Manager

Walmart
Middlesboro, KY
02.2008 - 06.2008
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Scanned and ordered for department as needed.
  • Stocked department as needed.
  • Ensured department was neat, clean and organized to standards.
  • Scanned department and created pick list to fill outs.
  • Set modulars in a timely manner.

Inventory Control Specialist

Walmart
Middlesboro, KY
01.2007 - 02.2008
  • Investigated and resolved variances with inventory records.
  • Transported items using equipment like forklifts and hand trucks.
  • Moved merchandise from stockroom to sales floor when requested.
  • Corrected on hands as needed.
  • Scanned bins and pulled pick list.
  • Stocked pick merchandise.

Unloader

Walmart
Middlesboro, KY
12.2002 - 01.2007
  • Unload trucks and separated by department in a timely manner
  • Ensured merchandise was deliver to correct department.
  • Stocked merchandise.
  • Operated fork lift as needed.

Education

Associate of Science - Computer Science

Southeast Community College
Cumberland, KY
05.2001

Skills

  • Flexible
  • Project planning
  • Troubleshooting
  • Workforce Management
  • Training and development
  • Merchandising

Timeline

Claims Supervisor

Walmart
08.2014 - Current

Support Manager

Walmart
10.2013 - 08.2014

Assistant Manager

Walmart
05.2012 - 10.2013

Zone Merchandise Supervisor

Walmart
06.2008 - 05.2013

Department Manager

Walmart
02.2008 - 06.2008

Inventory Control Specialist

Walmart
01.2007 - 02.2008

Unloader

Walmart
12.2002 - 01.2007

Associate of Science - Computer Science

Southeast Community College

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Eric Partin