ERIC PATTERSON
Ladson,SC
Summary
Results-oriented professional with 9 years of experience and a proven knowledge of customer service, sales, and management. Dedicated to leveraging abilities to drive company success and foster high team morale. Passionate about delivering exceptional customer experience and committed to continuously improving processes while implementing strategies that enhance overall customer satisfaction.
Overview
12
12
years of professional experience
Work History
Contractor's Helper
Compass Rose Construction
12.2024 - Current
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
- Maintained tools and equipment in good working condition.
- Removed debris and waste from job sites.
- Performed demolition work on existing structures.
- Set up ladders and other access equipment.
- Painted walls, ceilings and other surfaces.
- Followed instructions from construction project managers and supervisors.
- Unloaded and stored construction materials.
- Assisted with plastering, tiling and carpentry.
Consumer Loan Officer
South Carolina Federal Credit Union
03.2023 - 04.2024
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with specific borrower profiles.
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Provided financial counseling to clients as part of the lending process, helping them understand their options and make well-informed decisions about borrowing money.
In Home Manager
AT&T
05.2022 - 03.2023
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Developed strong relationships with clients to grow business networks
- Exceeded Sales Goals in 3rd month with the Business
Insurance Sales Agent
Globe Life Liberty National
04.2021 - 04.2022
- Creating relationships daily with new or potential customers in a manner that helps build a value-based foundation for selling insurance products
- Promoted to Supervising Agent in 2 months (based on sales)
- Chosen to attend the 'Future Leaders' Conference
- Qualified for National Convention (sales reward trip)
Customer Service Supervisor
Verizon Wireless
01.2016 - 03.2021
- Strengthened and improved team KPIs with positive interaction and team-building exercises
- Coached New Hire class from 28th in the Call Center to 3rd
- Created strategies to increase customer loyalty by 7%
- Increased productivity and decreased call-out rate of direct reports by 20%
Customer Service Representative
Verizon Wireless
03.2013 - 01.2016
- Addressed customers courteously using suitable methods and problem-solving skills
- Inducted into Director's Club (top 10% of reps) 3 months straight
- Helped coach and train New Hire Classes
- Acted as a Point of Contact for Supervisors when they were not available
Education
Master Of Business Administration -
Strayer University
Washington, DC05.2017
Associate In Fine Arts (A.F.A.) - Guitar Performance
Berklee College of Music
Boston, MA05.2009
Bachelor Of Arts (B.A.) - Music Performance
South Carolina State University
Orangeburg, SC05.2005
Skills
- Clear Verbal Communication
- Efficient Task Prioritization
- Occupational Safety
- Enthusiastic Attitude
- Consistent Reliability
- Attention to detail
- Power and hand tools
- Effective Troubleshooting
- Adaptability and flexibility
- Detailed Instruction Adherence
- Teamwork and collaboration
- Multitasking
Timeline
Contractor's Helper
Compass Rose Construction
12.2024 - Current
Consumer Loan Officer
South Carolina Federal Credit Union
03.2023 - 04.2024
In Home Manager
AT&T
05.2022 - 03.2023
Insurance Sales Agent
Globe Life Liberty National
04.2021 - 04.2022
Customer Service Supervisor
Verizon Wireless
01.2016 - 03.2021
Customer Service Representative
Verizon Wireless
03.2013 - 01.2016
Associate In Fine Arts (A.F.A.) - Guitar Performance
Berklee College of Music
Bachelor Of Arts (B.A.) - Music Performance
South Carolina State University
Master Of Business Administration -
Strayer University
Similar Profiles
Julie Ann LongoriaJulie Ann Longoria
Assistant Director at Compass Rose Student HousingAssistant Director at Compass Rose Student Housing
Stephanie PargaStephanie Parga
Instructional Leadership at Compass Rose Public SchoolsInstructional Leadership at Compass Rose Public Schools
NOEMI JESAMINE MANGAO DUEṄASNOEMI JESAMINE MANGAO DUEṄAS
Inclusion Teacher at Compass Rose Legacy High SchoolInclusion Teacher at Compass Rose Legacy High School