Eric Patterson
Asheville,NC
Summary
Results-driven Sales Management Professional with over 5 years of experience driving revenue growth and customer satisfaction in high-volume environments. Recognized for exceeding sales targets by up to 15% through strategic product promotions, dynamic client engagement, and tailored solutions. Proficient in CRM software and process optimization. Adept at adapting to fast-paced settings, implementing best practices, and fostering loyalty to enhance brand success.
Overview
5
5
years of professional experience
Work History
Sales and Product Specialist
Fred Anderson Toyota
12.2023 - Current
- Exceeded monthly sales quotas by up to 15%, generating significant revenue through strategic sales plans and tailored client interactions for Toyota vehicles.
- Achieved over 80% customer retention by providing exceptional product knowledge, post-sale support, and personalized recommendations.
- Conducted engaging vehicle demonstrations, overcoming objections and closing sales with diverse clientele.
- Trained three junior sales associates, fostering a collaborative, high-energy team environment.
- Spearheaded new Toyota model launches, driving a 20% increase in customer inquiries.
- Optimized inventory management, ensuring timely vehicle availability and improving sales efficiency.
- Collaborated with sales and service teams to boost dealership performance.
- Analyzed market trends to anticipate customer needs, contributing to competitive offerings.
Customer Specialist III, Promoted From NJ CarMax
CarMax
11.2022 - 11.2023
- Achieved an 85%+ customer satisfaction rating by resolving inquiries promptly across phone, email, and web platforms.
- Boosted retention through strong client relationships and tailored solutions, driving repeat business.
- Streamlined order updates and issue resolution, reducing wait times by ~20%.
- Trained new team members on policies and best practices, ensuring consistent service standards.
- Leveraged product knowledge to assist with vehicle selection and locate out-of-stock inventory, supporting sales targets.
- Collaborated with sales, marketing, and management to enhance customer satisfaction.
- Managed high-volume inquiries while meeting service and productivity guidelines.
Customer Specialist I
CarMax
01.2022 - 10.2022
- Supported the launch of a new CarMax location, contributing to operational setup and building a strong client base.
- Improved customer happiness index by ~15% through empathetic support and prompt inquiry resolution.
- Managed high call volumes, meeting service level, handle time, and productivity guidelines.
- Reduced escalations by ~20% by monitoring inquiry trends and implementing process improvements.
- Streamlined internal processes, enhancing efficiency and increasing repeat business.
- Educated customers on billing and support policies, ensuring satisfaction through follow-ups.
- Mentored new hires on operations and best practices, supporting team performance
Customer Service Specialist
Hanover Wine & Spirits
05.2020 - 12.2021
- Managed daily operations of a high-volume liquor store, overseeing staff, inventory, and customer interactions to ensure a profitable retail environment.
- Resolved escalated complaints, achieving a ~90% resolution rate through tailored solutions and professionalism.
- Trained and mentored [insert number] employees, boosting team productivity by ~15%.
- Handled high-volume inquiries efficiently, reducing dissatisfaction through timely solutions.
- Implemented best practices and adapted to policy changes, improving service delivery efficiency.
- Built strong customer relationships, fostering loyalty and increasing repeat business.
- Tracked interactions using CRM software to drive data-driven service improvements.
- Collaborated with team to develop customer service strategies, enhancing store performance.
Education
Bachelor of Arts - Public Administration
Texas State University
San Marcos, TXSkills
- Outstanding interpersonal skills*
- Product demonstrations*
- Customer service*
- Teamwork and collaboration
- Issue and resolution tracking*
- Upselling and cross selling*
- Sales process optimization*
- Sales closing*
- Customer relationship building*
- CRM proficiency
Timeline
Sales and Product Specialist
Fred Anderson Toyota
12.2023 - Current
Customer Specialist III, Promoted From NJ CarMax
CarMax
11.2022 - 11.2023
Customer Specialist I
CarMax
01.2022 - 10.2022
Customer Service Specialist
Hanover Wine & Spirits
05.2020 - 12.2021
Bachelor of Arts - Public Administration
Texas State University
Similar Profiles
Mei KobsMei Kobs
BDC Representative at Fred Anderson Toyota in SanfordBDC Representative at Fred Anderson Toyota in Sanford
Richard VillacortaRichard Villacorta
Salesman /BDC Representative at Fred Anderson Toyota of RaleighSalesman /BDC Representative at Fred Anderson Toyota of Raleigh
Adam HicksAdam Hicks
Sales Manager at Fred Anderson ToyotaSales Manager at Fred Anderson Toyota
Bella MohrmanBella Mohrman
Swim Instructor, Deck Ambassador at British Swim School of AshevilleSwim Instructor, Deck Ambassador at British Swim School of Asheville
Hunter HopkinsHunter Hopkins
Trauma Associate Sales Representative at Stryker / CrossLinkTrauma Associate Sales Representative at Stryker / CrossLink