Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Eric Patton

Fort Worth,TX

Summary

Dynamic professional with a proven track record at Wings N Tings, enhancing customer satisfaction through expert resolution of complaints and high-level service. Skilled in cash handling and team collaboration, I excel in fast-paced environments, achieving a significant improvement in team productivity and service quality. Demonstrated ability to train and manage staff, underscoring a commitment to professionalism and courtesy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier, Cook

Wings N Tings
Irving, Texas
07.2024 - 12.2024
  • Resolved customer complaints professionally in accordance with company policy.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained work area and kept cash drawer organized.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted and balanced cashier drawers.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Checked quality of food products to meet high standards.
  • Prepared a wide range of dishes according to menu specifications and chef instructions.
  • Checked completed orders for correct quantity and quality.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.

Shelf Stocker

Dirt Cheap
Abilene, TX
01.2021 - 07.2021
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Built displays for new products and promotional materials.
  • Provided excellent customer service at all times while interacting with shoppers.
  • Organized shelves and displays, removed damaged or expired merchandise and replenished and rotated stock.
  • Ran check-out register during peak business periods or upon observed need or management request.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Answered customer questions about specific merchandise availability and location and offered to replenish empty shelves immediately from warehouse stock.
  • Assisted customers by locating items and loading heavy purchases in vehicles.

Glass Cleaner

Pane In The Glass
Abilene, TX
05.2020 - 12.2020
  • Demonstrated excellent customer service skills when interacting with clients on site.
  • Identified, organized, recorded and transferred parts between stations.
  • Hung up anodized objects to allow proper drying time.
  • Vacuumed window tracks to remove dirt and debris.
  • Utilized ladders, scaffolding, and lifts to access hard-to-reach areas when needed.
  • Cleaned windows, mirrors, and other glass surfaces using appropriate cleaning solutions and tools.
  • Inspected glass for scratches or cracks prior to cleaning.
  • Reported any problems encountered during the course of a project to the supervisor immediately.
  • Adhered to company policies regarding the use of personal protective equipment while on duty.
  • Maintained an inventory of supplies necessary for the job, including paper towels, sponges, and scrapers.
  • Wore appropriate clothing at all times including gloves, goggles, aprons, where necessary.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Sold contracts to new and potential customers for commission.

Education

High School Diploma -

Huntsville High School
Huntsville, AL
05-2007

Some College (No Degree) - Music Performance, Philosophy

University of Montevallo
Montevallo, AL

Skills

  • Returns processing
  • Product restocking
  • Drawer balancing
  • Cash handling
  • Team collaboration
  • Refunds and exchanges
  • Point of sale proficiency
  • Work ethic and integrity
  • Patience and empathy
  • Guest inquiries
  • Attention to detail
  • Decision making aptitude
  • Staff training
  • Payment collection
  • Dependability and reliability
  • Reliability and punctuality
  • Professionalism and courtesy
  • Issue resolution
  • Credit card processing
  • Sales transactions
  • Cleaning and sanitizing
  • Multitasking and organization
  • Time management skills
  • Complex Problem-solving

Affiliations

  • Play music for tips occassionally. Interacting with general public.
  • Enjoy socializing with all different cultures.

Languages

Spanish
Limited
English
Full Professional

Accomplishments

  • Published in a poetry book for the University of Montevallo in 2011.

Certification

  • Food Handlers certified.

References

References available upon request.

Timeline

Cashier, Cook

Wings N Tings
07.2024 - 12.2024

Shelf Stocker

Dirt Cheap
01.2021 - 07.2021

Glass Cleaner

Pane In The Glass
05.2020 - 12.2020

High School Diploma -

Huntsville High School

Some College (No Degree) - Music Performance, Philosophy

University of Montevallo

Similar Profiles

CREATE PROFILE
Eric Patton