Eric Pazdzierniak
Chicago,IL
Summary
Extensive business and technology leadership experience in the high-technology sectors. Enabled success through innovation, collaboration, and empowerment by leveraging technology solutions, process improvements, and managed services. Established and proven leadership in Service Delivery Management, Performance and Metric Management, Incident and Problem Management, and Communication. Directed large teams focused on Application Delivery, Systems Management, Cloud Native Program, Security Engineering, and Level Three Operational Engineering. Built and led high performance global teams. Introduced process driven service models resulting in reduced operating expense, and improved quality. Delivered and managed in-house applications/tools resulting in improved availability by driving high severity incident occurrences to root cause and mitigation plans. Forged strong synergy with business and senior technology leadership to deliver critical Digital Payment initiatives. Accomplished leader with progressive industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
10
10
years of professional experience
Work History
VICE PRESIDENT – Digital & Developer Platform
Visa, Inc.
08.2012 - 08.2021
- Change leader responsible for global horizontal engineering organization with focus on Site Reliability Engineering, DevOps, Release Management, Cloud Native, and Security Engineering providing organizational capabilities and technology solutions to enable visa Digital Payment products such as (Secure Remote Commerce, Visa Token Service, Visa Token Issuer Service, Visa Digital Commerce App, Visa Direct, Visa Developer Platform, Visa Acceptance Cloud, Visa Mobile Apps, Apple Pay and Google Pay.
- Defined Global SRE vision and strategy to move from initial reactive to proactive state within operations in production, aligned with business on goals and objectives to then build a more engineering centric organization to focus on shifting left and early collaboration with engineering teams on resiliency and reliability, automation framework to drive Toil reduction and develop self-service capabilities.
- Optimized Incident Management by automating key areas such as incident response and triage, one-click escalation, extending release runbook/s, incident response integration with dashboards, automated communication platform, anomaly detections, preventive actions and problem automation remediation.
- Implemented Observability Framework with focus on SRE Golden Signals, developed SLI/SLO Blueprints/YAMLs for engineering consumption to enable Observability as A Code.
- Designed and Developed Enterprise Level Application Monitoring Solution (OperA) initially focusing on Digital Payments Products, it later became standard Monitoring solution across Visa.
- Template based solution for easy product onboarding, providing real time end-end visibility with interactive dashboards and drill-down capabilities to enable L1/L2 teams to quickly detect, assess and mitigate issues.
- Implemented maturity model within Digital Operations Engineering Services team using Gartner’s framework to enable better engagement with other technology teams, costumers, collaboration, implementation of best practices, focus on positiveness, and continued innovation.
- Improved Operational Product Availability from three nines to four nines and to five nines for Tier 1 applications by driving down MTTD to less than 1min and MTTM to less than 5 min + YoY.
- Implemented Automated traffic failover across all critical systems preventing resulting in 60% reduction in incidents.
- Championed Peak Season Readiness by sponsoring annual ‘Game Day/Chaos Engineering’, replaying real production incidents to further help teams hone troubleshooting skills using product knowledge, tools (OperA, Splunk, etc) to quickly mitigate impact.
- Established SRE team focusing on live quality, addressing issues at the point of detection through configuration or actual code change and managing it though front door and SSDLC process.
- Implemented Observability Framework with focus on SRE Golden Signals, developed SLI/SLO Blueprints/YAMLs for engineering consumption to enable Observability as A Code.
- Designed and Developed Enterprise Level Application Monitoring Solution (OperA) initially focusing on Digital Payments Products, it later became standard Monitoring solution across Visa.
- Template based solution for easy product onboarding, providing real time end-end visibility with interactive dashboards and drill-down capabilities to enable L1/L2 teams to quickly detect, assess and mitigate issues.
- Developed strategies for self-service adoption of platform related to continuous integration, continuous deployment, pipeline as a service via Jenkins
- Delivered automated CI/CD solution to enhance engineering experience and streamline end-2-end deployment process resulting in reduction of overall code delivery by 85%.
- Accelerated Cloud-Native-Program for DDP Products by refocusing internal priorities and partnering/aligning with Operations to complete migration from VMs to Containers.
- Established Security Engineering program focusing on governance, product support and tools development
- Amplified DDP security posture by creating embedded security analyst role to partner with product development teams, act as change agent with ‘security first’ focus and help drive security priorities
- Cultivated strong relationships with key stakeholders, including external customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Built and developed high-performance, highly collaborative and result oriented global engineering teams. Focused on establishing culture of learning, innovation, being proactive, engaging and customer focused.
DIRECTOR / Sr. Direc– Digital & Developer Platform
Visa, Inc.
01.2012 - 01.2016
- Responsible for architecting and implementing agile based planning and delivery model for digital product (V.me, Visa Checkout, Visa Token Service, Issuer Tools, Visa Token Issuer Service, Visa Digital Commerce App, Visa Direct, Platform Shared Components, Visa Mobile Apps) development
- Built and led a lean global organization supporting digital product development and delivery initiatives
- Architected delivery and governance framework for agile based releases in support of aggressive product development activities
- Responsible for building and leading a lean global organization supporting digital product development initiatives consisting of release engineering, release management, and security management
- Established delivery framework model ensuring proper governance and management of architectural, platform, merge quality, certification quality, security, and zero-downtime production phased rollout
- Improved product delivery by 25% YoY by refining release planning, process, and deployment activities
- Implemented ‘lite rail’ release framework to support patch cycle
- Established environment management framework/strategy to support development, certification, security testing, and UAT
- Partnered with Operations Team to implement on-demand developer environment provisioning via internal ‘Cloudview’ solution
- Reduced environment provisioning time by 1800%
- Implemented initial DDP Security program focusing on governance, release activities (PEN Testing, SSDLC reviews), finding remediation, etc
- Reduced number of findings by 300% within 24 months by driving finding remediation with product development teams, aligning with cybersecurity to implementing finding reviews, and development practices related to security, etc.
Education
Master of Business Administration -
The University of Chicago Booth School of Business
Chicago, IL03.2007
Bachelor of Science Degree in Electronics and Engineering Technology -
DeVry University
Chicago, IL10.1994
Skills
- Problem Solving & Analytical skills
- Hands-on Leadership, Coaching, Mentorship
- Transformative leadership
- Client Relationship Building
- Digital Transformation and Evolution
- Result oriented, Self-motivated and Confident
- Strong Leadership qualities
- Excellent Client Engagement Skills
- Strategic thinker
- Collaborative and Strong influencer
- Team builder, Team player
- OKRs and KPIs
Languages
Polish
Full Professional
Timeline
VICE PRESIDENT – Digital & Developer Platform
Visa, Inc.
08.2012 - 08.2021
DIRECTOR / Sr. Direc– Digital & Developer Platform
Visa, Inc.
01.2012 - 01.2016
Master of Business Administration -
The University of Chicago Booth School of Business
Bachelor of Science Degree in Electronics and Engineering Technology -
DeVry University
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