Eric Pearson
Miami,FL
Summary
Resident-focused hospitality professional and one of the primary points of contact in a large-scale luxury residential community. Skilled at understanding and proactively addressing residents' individual needs, building trust through consistent reliability and dependability. Experienced in opening new luxury residential properties, establishing operational procedures, and training staff to ensure smooth day-to-day operations.
Brings strong expertise in building logistics, vendor coordination, and package management to provide seamless, efficient support. Recognized for balancing professionalism, discretion, and approachability while resolving resident concerns and enforcing policies with tact and clarity. Highly organized, proactive, and service-oriented.
Overview
5
5
years of professional experience
Work History
Receiving Supervisor
KW Property Management
Miami, FL
02.2024 - Current
- Led daily resident services and building operations, cultivating strong resident relationships through proactive communication, responsiveness, and professionalism.
- Oversaw package management operations, including intake, internal labeling, tracking verification, and issue resolution to ensure accurate and secure delivery to residents.
- Managed contractor and vendor check-ins, verifying approvals, access credentials, and insurance compliance prior to granting building access.
- Coordinated building logistics such as elevator maintenance, move-ins, and large deliveries to minimize disruption and maintain a high-quality resident experience.
- Directed vendor compliance by reviewing and approving Certificates of Insurance (COls), reducing operational risk and ensuring adherence to liability requirements.
- Implemented structured documentation and tracking processes for packages, vendors, and operational activities, improving accountability and transparency.
- Drafted and distributed clear, professional building-wide communications to keep residents informed of operational updates and service schedules.
- Supported management with accurate reporting, administrative oversight, and consistent follow-through on operational priorities.
- Supervised and led a team of 2 Receiving Specialists and 3 Resident Ambassadors, providing daily guidance, oversight, and support to ensure exceptional resident service and operational efficiency.
- Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
Front Desk Overnight Supervisor
KW Property Management
Miami, FL
04.2023 - 02.2024
- Supervised overnight front desk operations, ensuring consistent service and smooth building operations
- Served as the primary on-site decision-maker overnight, addressing resident concerns and operational issues as they arose
- Provided professional, resident-focused service while managing access control, guest coordination, and front desk activities
- Applied effective problem-solving and service-recovery techniques to resolve issues calmly and efficiently
- Communicated clearly with residents, staff, and management to ensure accurate follow-up and continuity of service
- Maintained detailed shift logs and reports to support daily operations
- Worked closely with security, engineering, and management to resolve overnight matters
- Upheld building policies while maintaining a welcoming and respectful resident experience
Receiving Specialist
First Services Residential
Miami Beach, FL
03.2021 - 04.2023
- Independently managed high-volume package receiving operations for a 667-unit residential building, ensuring accurate intake, labeling, tracking, and secure storage.
- Processed and documented a large daily volume of resident deliveries while maintaining strict accuracy and organization standards.
- Utilized internal tracking systems and photo documentation to verify deliveries and resolve discrepancies efficiently.
- Communicated professionally with residents regarding package status, missing items, and delivery confirmations, supporting a positive resident experience.
- Coordinated directly with carriers and vendors to address delivery issues and ensure adherence to building receiving procedures.
- Maintained a clean, organized, and secure receiving area to support efficient retrieval and prevent loss or damage.
- Worked independently with minimal supervision while complying with all building policies, security protocols, and service standards.
- Contributed to resident satisfaction by demonstrating reliability, attention to detail, and consistent follow-through in a fast-paced environment.
Education
Business Administration And Management
Miami Dade College
Miami, FLHigh School Diploma -
Coral Gables Senior High School
Coral Gables, FL2016
Skills
- Vertilinc
- Handytrac
- Bilingual (English/Spanish)
- Operations
- SOP creation
- Microsoft office
- Package management
- Vendor compliance
- Resident and guest relations
- Operational oversight
- Team supervision
- Communication skills
- Problem resolution
- Documentation processes
- Access control
- Logistical coordination
- Service recovery
- Compliance verification
- Shift reporting
- Internal tracking systems
- Customer service excellence
- Time management
- Staff training and development
- Project coordination
- Quality assurance
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Receiving Supervisor
KW Property Management
02.2024 - Current
Front Desk Overnight Supervisor
KW Property Management
04.2023 - 02.2024
Receiving Specialist
First Services Residential
03.2021 - 04.2023
Business Administration And Management
Miami Dade College
High School Diploma -
Coral Gables Senior High School