Eric Pendell
Westland
Summary
Results-driven Warranty/Customer Quality Engineer with extensive experience at Harman Becker Automotive Systems. Expert in root cause analysis and continuous improvement, successfully implementing quality management systems. Adept at data analysis and fostering collaboration, enhancing product quality and efficiency in high-stakes environments. Proven track record in developing corrective actions to mitigate risks.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work History
Warranty/Customer Quality Engineer
Harman Becker Automotive System
Novi
05.2014 - 04.2025
- Ensured compliance with internal policies and external regulations pertaining to product quality for Stellantis Uconnect products to include speakers, amplifiers, head units and passenger displays
- Familiarity with the use of Outlook, Excel, Powerpoint and other Microsoft applications
- Contributed to root cause evaluation to mitigate risk and foster continuous improvement.
- Familiarity with QMS, SAP and Esupplier connect within Stellantis
- Facilitated continuous improvement projects focused on reducing waste and increasing efficiency.
- Utilized statistical process control techniques to monitor and control manufacturing processes, to include 8D's and problem solving activities Fishbone, 5 Why and others
- Collaborated with quality team members and leaders to monitor conformance to quality standards.
- Developed and implemented customer quality plans, processes, procedures and related documents.
Customer Quality Engineer
Bosch Automotive Service Solutions LLC.
Novi
04.2012 - 04.2014
- Utilized statistical process control techniques to monitor and control manufacturing processes for GM HMI systems (Cadillac)
- Documented all findings from investigations into customer complaints or non-conformances via reports or presentations as required.
- Collaborated with quality team members and leaders to monitor conformance to quality standards.
- Prepared trend analyses for various metrics such as defect rate, rework rate, scrap rate.
- Performed root cause analysis for detected faults and developed corrective actions.
Navy Electronics Tech
US Navy
Virginia Beach
05.1996 - 04.2010
- Conducted routine maintenance and repairs on F/18 C electronics systems to include communications, radar, GPS and weapons systems.
- Conducted routine maintenance on E2 Hawkeye return radar systems to include the RTBS system
- Quality Control tecnician to advise and look over and maintain multiple workcenters within Squadrons and AIMD workstations deployed at sea or shore based outfits
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Some College (No Degree) - General Business Studies
Henry Ford College
Dearborn, MI 08.2010 - 12.2011
Some College (No Degree) - Business Management
Madonna University
Livonia, MI 01.2012 - 12.2014
Skills
- Customer quality
- Root cause analysis
- Quality management system
- Continuous improvement
- Document preparation
- Critical thinking
- Failure investigation and analysis
- Data analysis
Affiliations
- Sports enthusiasts
- Golf
- Body Building and Fitness
Timeline
Warranty/Customer Quality Engineer
Harman Becker Automotive System
05.2014 - 04.2025
Customer Quality Engineer
Bosch Automotive Service Solutions LLC.
04.2012 - 04.2014
Some College (No Degree) - Business Management
Madonna University
01.2012 - 12.2014
Some College (No Degree) - General Business Studies
Henry Ford College
08.2010 - 12.2011
Navy Electronics Tech
US Navy
05.1996 - 04.2010
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