Eric Perez
Romeoville,IL
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and operations. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Forward-thinking professional offering more than 9 years of experience working in demanding, deadline-driven environments. Excellent skills servicing electrical and hydraulic systems, making repairs and conducting warranty work.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Repair Technician
Polar Service Centers
Joliet, IL
10.2024 - Current
- Replaced defective parts or components in accordance with manufacturer specifications.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Conducted troubleshooting of air brakes and other system issues.
- Fabricated custom trailer parts from steel using cutting torches and welding equipment.
- Completed standard inspections to assess wear and damage to vehicles.
- Repaired body damage to trailers by welding metal patches onto frames and other areas.
- Maintained detailed records of all repair work performed on each trailer unit.
- Inspected, diagnosed, and repaired trailer components such as brakes, suspension systems, tires, and electrical wiring.
- Completed in-depth inspections of vehicle brakes, steering and other systems to check for safety and performance issues.
- Reconditioned and replaced hub assemblies, bearings, races, gears, and seals.
- Adjusted trailer brakes for proper operation according to federal regulations.
Heavy Equipment Technician
Holt Cat Corpus Christi
Corpus Christi, TX
04.2023 - 09.2024
- Performed preventive maintenance and repairs on a variety of heavy equipment, such as bulldozers, cranes, graders, loaders, and excavators.
- Conducted inspections to identify potential problems and malfunctions in all components of the heavy equipment.
- Operated diagnostic tools including computers to troubleshoot issues with the machines.
- Maintained records of maintenance activities and repair work performed on the equipment.
- Assisted in assembling new machines according to manufacturer specifications and instructions.
- Installed electrical wiring for various types of heavy equipment.
- Tested hydraulic systems for proper functioning after completing repairs or replacements.
- Calibrated machine components to ensure optimal performance levels were achieved.
- Cleaned up hazardous materials created during repairs safely following safety guidelines.
- Provided technical advice regarding repairs needed on various pieces of machinery.
- Utilized schematics diagrams to diagnose complex problems with the machines.
- Inspected completed work for accuracy before returning it back into service.
- Trained co-workers on how to use specialized tools used in repairing heavy machinery.
- Adhered strictly to safety protocols while working on heavy equipment at all times.
- Operated and maintained forklift truck safely and efficiently.
- Operated equipment safely and efficiently at all times.
- Inspected cranes and rigging equipment.
- Troubleshot and diagnosed issues with heavy equipment systems.
Lead Trainer/Warehouse Associate
CJ Logistics
Romeoville, IL
03.2020 - 01.2023
- Operating and training individuals on how to properly and safely operate forklift equipment.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored new hire employees to improve performance, ensure proper procedures were being met and provide assistance with obstacles.
- Trained and mentored 23 new personnel hired to fulfill various roles.
- Loaded, unloaded and moved material to and from storage and production areas.
- Developed and implemented updating training programs for recently developed facilities.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated RF scanners to track merchandise and verify contents of containers.
- Consistently lifted materials weighing as much as 25 pounds.
Service Technician
Russo Power Equipment
Naperville, IL
08.2017 - 03.2020
- Diagnosed and troubleshot problems, repairing and restoring machines to OEM performance.
- Operating skid steers to clear facility of snow and gravel. Loading dump trailers with salt/ rock.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Created customer relations by explaining diagnostic findings to customer and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Performed maintenance duties and safely handled chemicals and solutions.
- Assisted team members with small engine equipment troubleshooting and diagnostics.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Documented all changes and actions in computer-based tracking system.
- Completed routine tasks such as tire rotation and balancing, oil changes and brake services on heavy equipment.
- Serviced snow removal equipment on site for expedient repair and minimal downtime.
- Trained customer employees and managers on machine use and maintenance.
- Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
Service Crew Member
Grease Monkey Bloomington #176
Bolingbrook, IL
01.2016 - 07.2017
- Suggested additional services to customers in order to meet upsell goals.
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Utilized electronic tools to locate and correct malfunctions such as wheel bearings issues, ignition problems and engine component failures.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Performing vehicle repairs such as brake and rotor replacements, spark plug replacement and suspension replacement to ensure a properly running and operating vehicle.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Learned to perform vehicle alignments and diagnose and repair suspension malfunctions to expand automotive services skill set.
- Conducted vehicle inspections and recorded results in database to comply with state vehicle inspection requirements.
Tire Technician
Discount Tire
Naperville, IL
05.2015 - 12.2016
- Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
- Removed and remounted wheels onto different types of vehicles.
- Maintained inventory by loading and unloading tire shipments.
- Recorded information about each service performed in company database.
- Maintained accurate records of all work performed in accordance with company standards.
- Inspected tires for defects and wear, measured tread depth and determined need for replacement.
- Inspected and organized tire inventories while performing routine stock assessments.
- Balanced wheels using electronic machines to ensure even tire wear.
- Contacted vendors to order or request quotes for specific tires and sizes.
Education
No Degree - Automotive Service Technology
Joliet Junior College
Joliet, IL06.2016
Skills
- Verbal and written communication
- Policies and Procedures
- Training Initiatives
- Customer service
- Process Improvement
- Team leadership
- Issue resolution
- PPE Compliance
- Equipment maintenance
- Experience with Kubota, Toro, John Deere, Bobcat, and Caterpillar equipment
- Customer communication
- Equipment inspection
- Exceptional attention to detail
- Technical report writing
- Air conditioning service
- Hydraulic Systems Repair
Certification
- Certified Aerial and Scissor Lifts, American Safety Council - 3/24/2022
- Motor vehicle air conditioning system EPA Section 609
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Repair Technician
Polar Service Centers
10.2024 - Current
Heavy Equipment Technician
Holt Cat Corpus Christi
04.2023 - 09.2024
Lead Trainer/Warehouse Associate
CJ Logistics
03.2020 - 01.2023
Service Technician
Russo Power Equipment
08.2017 - 03.2020
Service Crew Member
Grease Monkey Bloomington #176
01.2016 - 07.2017
Tire Technician
Discount Tire
05.2015 - 12.2016
No Degree - Automotive Service Technology
Joliet Junior College
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