Eric Perez
Waco,TX
Summary
Dynamic professional with a proven track record in customer service at Home Depot, enhancing customer satisfaction through exceptional interpersonal skills and effective problem-solving. Recognized for increasing sales revenue by building rapport and utilizing suggestive selling techniques. Strong multitasking abilities ensure seamless operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sales Associate
Home Depot
01.2024 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Poker Dealer
Poker Knights
03.2019 - 05.2023
- Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Enforced casino rules and regulations, promoting fair play among customers.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Increased table revenue by accurately tracking time played, rake, and tips during each shift.
- Promoted responsible gambling practices among patrons in accordance with company guidelines and industry best practices.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Provided crucial support during large-scale poker tournaments by assisting with registration, table assignments, and event logistics.
- Streamlined chip exchange processes for efficient transactions between players and the house cashier station.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Contributed to a safe gaming environment by promptly reporting any suspicious behavior or security concerns to supervisors.
- Supported fellow dealers through teamwork and collaboration during peak times or when additional assistance was needed at tables.
Hotel Manager
Bay Front Inn
03.2015 - 07.2018
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Ensured compliance with all local, state, and federal regulations related to hotel operations and licensing requirements.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Provided exceptional service and assistance to guests upon check-in.
Education
High School Diploma -
Foy H Moody
Corpus Christi, TX05.1997
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Home Depot
01.2024 - 05.2025
Poker Dealer
Poker Knights
03.2019 - 05.2023
Hotel Manager
Bay Front Inn
03.2015 - 07.2018
High School Diploma -
Foy H Moody
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