Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eric Perli

Marlton,NJ

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Overview

18
18
years of professional experience

Work History

Office Coordinator

Milano Gourmet
06.2016 - Current
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Delegated tasks to administrative staff, increasing office productivity and streamlining company operations.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Monitored vendor accounts and product updates to verify competitive pricing.
  • Processed all catering orders from beginning to completion, including drawing up the contract for the customer.

Senior Library Clerk

St. Joseph's College - Callahan Library
06.2006 - 06.2016
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Placed books on proper shelves when returned to circulation.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Collected fees, fines and donations for balanced library finances.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Inducted, informed and supported new users with thorough library orientations.


Senior Clerical Assistant

Liberty Mutual Insurance
11.2009 - 08.2014
  • Responded to inquiries from callers seeking information.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Managed relational database to store information for reference, reporting, and analysis.
  • Maintained records of material flow, compiling and organizing related data.
  • Composed sensitive, confidential reports and documentation.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Helped Arbitration and Litigation Claim reps prepare for upcoming trials and arbitrations.
  • Issued at minimum, 100 expense payments to attorneys and vendors.
  • Point person when a call was made to the office from court, where information was needed in a timely fashion.
  • Trained all new support staff and clerical employees and was point person for all clerical and support staff employee questions.
  • Worked on numerous projects tracking and fighting insurance fraud.

Education

Associates in Business Administration

Suffolk County Community College
Riverhead, NY
05.1998

Skills

  • Project Coordination
  • Office Administration
  • Correspondence Management
  • Report reconciliation
  • Contract coordination
  • Customer Service
  • Staff Management
  • Bookkeeping
  • Inventory Auditing
  • Document Management
  • Business Management
  • Strategic Planning
  • Calendar Management
  • Mail handling
  • Performance Improvement
  • Supply Replenishment
  • Budgeting and finance

Accomplishments

  • Investigated, identified and reconciled account discrepancies resulting in company savings.
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Recognized by management for high achievement in customer service, helping both internal and external customers.

Timeline

Office Coordinator

Milano Gourmet
06.2016 - Current

Senior Clerical Assistant

Liberty Mutual Insurance
11.2009 - 08.2014

Senior Library Clerk

St. Joseph's College - Callahan Library
06.2006 - 06.2016

Associates in Business Administration

Suffolk County Community College
Eric Perli