ERIC D. PETERS
Valley Village,CA
Summary
A uniquely versatile business leader bringing 10+ years of experience as an accomplished manager and communicator. A fervent problem-solver and visionary executive with success implementing plans to meet current and future goals. Results-oriented with demonstrated record of accomplishment in streamlining operations, increasing profits and maximizing market reach. Decisive leader promoting operational improvements, market expansion and positive company culture. Passionate coffee lover.
Overview
11
11
years of professional experience
Work History
President
Coffee Commissary
06.2021 - Current
- Senior management development and leadership
- Worked closely with managers and employees to cultivate culture of ownership, inclusion, and positivity.
- Created repeatable systems for sustainable expansion and 7 figure growth .
- Recorded customer feedback and sales data to improve sales and customer experience.
- Analyzed daily sales figures and developed strategies to increase sales.
- Oversaw new location build-outs and opening procedures
- Payroll and labor oversight
- Implemented product changes to drive customer engagement and firm profits
- Developed and managed e-commerce and wholesale programs
- Developed and coordinated hiring program. Hired and trained hundreds of employees and managers across 7 locations
- Maintained strong relationships with vendors and community members
- Multi-department management and coordination
- As Director of Marketing, developed innovative marketing campaigns based on key objectives
- Conceptualized brand identity that drove brand expansion and awareness
- Content creation and design for all online media
- Developed and managed marketing communication 81,000+ email database
- Monitored online advertising and social media campaigns to assess success of different strategies
Regional Director of Operations
Coffee Commissary
07.2017 - 06.2021
- -Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
- Managed personnel issues and implemented corrective actions
- Developed systems for effective shop evaluations
- Developed and implemented policies
- Developed and managed roasting program
- Coffee cupping and quality control
- Extensive maintenance coordination
- Managed all social media and online marketing
- Improved branding initiatives by implementing effective marketing campaigns to maximize engagement and brand awareness
- Event Management: Organized multiple latteart throw-downs, community events, cuppings and 2018 Los Angeles Regional Aeropress Championship.
Store Manager
Coffee Commissary
02.2016 - 07.2017
- Managed 20 person team across 3 departments
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Mentored new hires, resulting in stronger staff development and increased productivity
- Completed daily logs for management review
- Monitored and optimized inventory, and reordered materials as required
- Created multi-week schedules
Store Manager
Picasso's Coffee House
01.2013 - 07.2015
- Applied strong leadership skills and problem-solving skills to maintain team efficiency and organize workflows to meet any daily goals
- Trained and guided team members to maintain high quality and consistent skills on espresso bar and register
Education
Bachelor of Arts - Education
Lindenwood University
Saint Charles, MO2014
Skills
Strong leadership skills and 10 years of management and team building Strong interpersonal skills and relentless work ethic
- Operations Management
- Administrative Management
- Hiring and Onboarding
- Written Communication
- Staff training/development
- Human Resources
- Business Growth Initiatives
- Marketing Strategies
- Multitasking
- Relationship Building
- Proficient in Adobe Illustrator, Keynote, Microsoft Excel and Word, Wordpress, Adentro
Interests
- Coffee
- Golf
- Fly Fishing
- Motorcycles
Timeline
President
Coffee Commissary
06.2021 - Current
Regional Director of Operations
Coffee Commissary
07.2017 - 06.2021
Store Manager
Coffee Commissary
02.2016 - 07.2017
Store Manager
Picasso's Coffee House
01.2013 - 07.2015
Bachelor of Arts - Education
Lindenwood University
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