ERIC PETERSON
Walnut,CA
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Practical problem-solver with excellent interpersonal and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and customer service.
Overview
16
16
years of professional experience
Work History
Senior Claims Adjuster, Early Response Unit
Automobile Club Of Southern California
12.2021 - Current
- Generated and reviewed documentation for accuracy, validity, and proper claims file handling of evidence and sensitive data and information.
- Prepared summaries of damage, payments and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Conducted thorough investigations into complex claims situations, ensuring fair outcomes for all parties involved and settling claim within policy limits.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated property damage settlements with claimants to ensure settlements within policy limits.
- Provided excellent members claims experience by employing interpersonal skills and ensuring equitable, expedient claims process handling.
- Reviewed police, official reports, and physical property damage to determine extent of liability.
- Managed desktop and activity workload to ensure high value and time sensitive tasks are completed prior to customer service expectations and in compliance with Department of Insurance regulations and timelines.
- Reported to management on customer problems, field conditions, and policy problems.
- Investigated claims involving potential and suspected fraudulent activities and referred to Special Investigations Unit.
- Processed and verified insurance claims for accuracy and compliance with company policies.
- Collaborated with various claims department personnel, vendors, and claimant carriers to facilitate efficient and complete claims handling.
Customer Service Supervisor
United States Postal Service, USPS
02.2020 - 11.2021
- Managed daily operations of 25 employee post office.
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Identified areas for improvement of employee efficiency in San Marino Post Office to successfully manage delivery budget 9.5% under planned work hours for FY 2020.
- Established work schedule to manage workload efficiently and provide/manage leave requests based on mail volume.
- Conducted mail counts and inspections to ensure efficient and safe labor practices among mail carriers and handlers.
- Developed and fostered teamwork relationships with employees to encourage meeting goals of management and company.
- Oversaw training and development of over 40 new employees and assessed employee performance at regular intervals.
- Analyzed data reports of mail delivery operations to improve efficiency of unit.
- Maintained and utilized record keeping of hours, safety documentation, mail volume, cost-benefit analysis, attendance, and accident and injury reports.
- Collaborated with labor union representatives to reduce and resolve employee grievances and address employee performance and behavior problems.
City Carrier Assistant
United States Postal Service, USPS
05.2017 - 02.2020
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Planned and cased mail in sequence of delivery for designated route.
- Distributed mail on foot to residences and businesses, delivering to approximately 400-500 customers per shift.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Maintain a safe and efficient working environment at all times by following safety protocols in office, and observing for factors while in street.
- Communicate with co-workers to provide auxiliary assistance to those who need help, when finished with own daily duties.
- Compile and file reports regarding forwards of mail, deceased notices, issues with mail delivery and receptacles, and changes of addresses on carrier route.
- Receive and distribute shipments to proper location, load trucks, and create optimized routes for drivers.
- Provide assistance and resolve any issues that arise over the course of the night until supervisors arrive for daily shift.
- Gather, sort, and secure mail, station keys, and accountable items for delivery to all 8 P.O. box stations.
- Coordinate with station clerks to provide delivery and collection at optimal time.
Server/Trainer Coordinator
Applebee's Neighborhood Grill & Bar
06.2009 - 06.2017
- Managed and provided excellent customer service for up to 80-90 guests at once.
- Provided excellent customer service and communication in a fast-paced environment.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Addressed and resolved guest issues in a timely and satisfactory manner.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Coached and provided feedback to new team members on all facets of restaurant operations.
- Maintained operating knowledge of full business/restaurant operations to ensure proper organization of duties, procedures, and services.
- Provided leadership and guidance to hourly staff as extension of management team.
- Assisted in managing team members toward high value yearly goals.
- Oversaw training curriculum implementation and continuous improvement of industry best practices for over 70 new hires and promotions.
Education
B.S - Kinesiology
California State University
Fullerton05.2015
Skills
- Self-Motivated
- Customer Service
- Interpersonal and Social Skills
- Complex Problem Solving
- Teamwork and Collaboration
- Problem Resolution
- Multitasking Abilities
Accomplishments
- Applebee's Employee of the Year - 2011
- Walnut High School Sports Hall of Fame 2009
- Varsity Baseball Team Captain 4 years
- Graduate of USPS Supervisor's Program Class 2020
Timeline
Senior Claims Adjuster, Early Response Unit
Automobile Club Of Southern California
12.2021 - Current
Customer Service Supervisor
United States Postal Service, USPS
02.2020 - 11.2021
City Carrier Assistant
United States Postal Service, USPS
05.2017 - 02.2020
Server/Trainer Coordinator
Applebee's Neighborhood Grill & Bar
06.2009 - 06.2017
B.S - Kinesiology
California State University
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