Eric Phillips
Greenbrier,TN
Summary
Accomplished in transforming HR operations, I collaborated with leadership on strategic initiatives at SPB Hospitality, enhancing performance and employee retention through innovative talent management and HR technologies. Skilled in conflict resolution and process improvements, my leadership fosters operational excellence and stakeholder trust, positioning me as a dynamic force in human resources management.
Overview
20
20
years of professional experience
Work History
Sr. Vice President of Human Resources
SPB Hospitality
10.2022 - Current
- Enhanced company performance by implementing new strategies and streamlining operations.
- Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.
- Strengthened relationships with key stakeholders, fostering trust and collaboration across the organization.
- Improved employee retention rates through enhanced talent management processes and targeted professional development programs.
- Established a culture of continuous improvement, leading by example to drive operational excellence across the organization.
- Proficiency in leveraging HR technologies for improved efficiency and data-driven decision-making.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Identified opportunities to improve business process flows and productivity that reduced administrative tasks by 50% for our HR partners.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Corporate Director of Human Resources
DZL Management Company
06.2022 - 10.2022
- Enhanced company productivity by implementing streamlined operational processes and workflow systems.
- Developed strategic partnerships for business growth and expansion, strengthening the corporate network.
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Boosted employee morale and retention through effective communication, recognition programs, and team-building initiatives.
Director of Human Resources and Administration
J. Alexander's Holdings, LLC
04.2014 - 06.2022
- Navigated company through COVID 19 pandemic.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Instructed senior leaders on appropriate employee corrective steps.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams to ensure available information accuracy and usability.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Maintained current knowledge of industry regulations and legislation to amend policies as needed and promote compliance.
- Decreased process lags through implementing new HRIS system (Ultipro).
- Managed 3 employees to reduce workflow stoppage and ensure on-time project completion.
Human Resources Manager
J. Alexander's Holdings, LLC
11.2010 - 04.2014
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Worked as effective team member while contributing to local and regional HR projects.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
Human Resources Manager
Elk Valley Health Services
03.2010 - 10.2010
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Conducted company-wide town hall meetings to convey updates.
- Managed 3 employees to reduce workflow stoppage and achieve on-time project completion
Client Manager
AIM Healthcare Services
10.2009 - 03.2010
- Scheduled and attended meetings with clients and prospective clients as requested.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to ensure resolution.
Human Resources Manager
AIM Healthcare Services
04.2004 - 10.2009
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Led and provided direction for human resources team of 5 to 7.
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
- Worked with Director of Human Resources on special projects.
- Developed performance review process for all levels of employees.
- Created and Implemented succession planning for the company
Education
Bachelor of Science - Business Administration (Emphasis in HR)
Middle Tennessee State University
Murfreesboro, TN08.1998
Skills
- Performance evaluation
- Onboarding
- Records management
- Team guidance
- Conflict Resolution
- Personnel files
- Policy and Procedure Adherence
- Compliance Training
- Process Improvements
- Strategic plans
- Change Management
- Corporate presentations
- Recruiting and Hiring
Timeline
Sr. Vice President of Human Resources
SPB Hospitality
10.2022 - Current
Corporate Director of Human Resources
DZL Management Company
06.2022 - 10.2022
Director of Human Resources and Administration
J. Alexander's Holdings, LLC
04.2014 - 06.2022
Human Resources Manager
J. Alexander's Holdings, LLC
11.2010 - 04.2014
Human Resources Manager
Elk Valley Health Services
03.2010 - 10.2010
Client Manager
AIM Healthcare Services
10.2009 - 03.2010
Human Resources Manager
AIM Healthcare Services
04.2004 - 10.2009
Bachelor of Science - Business Administration (Emphasis in HR)
Middle Tennessee State University
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