Eric Phommachanh
Deltona
Summary
Dedicated customer service professional with 7 years of experience in the industry. Brings positive attitude to the work environment and good customer service. Always willing to help and accomplish the company's goal.
Overview
6
6
years of professional experience
Work History
Attraction Operations
Universal Studios Florida
05.2022 - Current
- I work in many positions as an attractions attendant.Greet people
- Greet
- Answer any questions they may have about the ride or park
- Direct guests to the appropriate areas while checking safety requirements
- Load guests on to the ride vehicle and check for any safety issues
- Clean the vehicles for any miscellaneous spills and items
- Check that the items get returned to the right person
Guest Services
GardaWorld - Best Crowd Management
03.2022 - 03.2023
- Work as a ticket taker and an usher.
- Scanned tickets at the entrance
- Showed people to their seats if they are lost
- Brought in lost items
Cashier
Christmas Tree Shops and That
09.2020 - 03.2021
- I worked as a cashier, but sometimes I worked in the back for warehouse related things.
- Greet customers as they come up to the register
- Ring up their items and help finish the transaction
- Helping customers get the items they want (food, toiletries, furniture, etc.)
- Unload the trucks that come in and process them
- Put the shopping carts back into place
- Pricing and stocking items
Server
Mr. K's Chinese Cuisine and Sushi
11.2017 - 03.2020
- I worked as a busboy and then moved up to server.
- Greeted and seated customers
- Food prep
- Took food and drink orders using the point-of-sale (POS) system
- Served food and drinks to the customers
- Bussing the tables and sweeping the floors
- Helped customers with the payment of their orders
Education
Bachelor of Science - Integrated Business
University of Central Florida
Orlando, FL03.2026
Associate of Science - General Studies
Valencia Community College
Orlando, FL12.2020
High School Diploma -
University High School
Orlando, FL05.2018
Skills
- Server
- Customer Service
- Theme Park Experience
- Restaurant Experience
- POS
- Food Service
- Cashier
- Retail Experience
- Set Up and Take Down of Events
Volunteer Experience
- Powder Keg Games, Orlando, FL, 01/01/13, Present, I volunteered to help set up and work gaming competitions., Packing and bring equipment to the venue, Setting up game stations, free play areas, etc., Helped with refereeing, relaying instructions, and making sure it is fair play, Helped to spread the word about the event, Tearing down all equipment to packed and brought back to the base of operations
- Mustard Seed Project, Orlando, FL, 02/01/22, 03/01/22, Volunteer work that worked with donations., Stripping the bed lining to get the things inside to be recycled, Organizing clothing and items to be resold or donated, Participating in a TIkTok to help promote the company
References
- James Sang Lee, 321-536-2040, JSLFortressHill@gmail.com
- Lance Cash, 904-707-8473, Lnac98@gmail.com
- Alicia Cash, 904-707-8493, just4yayas@gmail.com
Timeline
Attraction Operations
Universal Studios Florida
05.2022 - Current
Guest Services
GardaWorld - Best Crowd Management
03.2022 - 03.2023
Cashier
Christmas Tree Shops and That
09.2020 - 03.2021
Server
Mr. K's Chinese Cuisine and Sushi
11.2017 - 03.2020
Bachelor of Science - Integrated Business
University of Central Florida
Associate of Science - General Studies
Valencia Community College
High School Diploma -
University High School
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