Eric Pierce
Jacksonville
Summary
Dynamic HVAC Technician with expertise in new system installation and customer education, honed at Snyder Heating and Air. Proven track record in optimizing system performance and enhancing customer satisfaction. A dedicated team player, skilled in process improvement and adaptable to diverse challenges, ensuring efficient and effective service delivery.
Overview
29
29
years of professional experience
Work History
HVAC Technician
Snyder Heating and Air
03.2015 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
- Calibrated equipment to achieve maximum efficiency.
- Filled out detailed work orders for each job completed.
- Worked overtime, holidays and weekends to accommodate company needs.
- Repaired and replaced heating and air conditioning systems residential and light commercial clients
- Kept accurate records of work activities, time, materials and faults on work orders.
- Optimized performance by balancing systems and calibrating controls.
- Installed, connected and adjusted thermostats for optimal performance.
- Traveled to job sites for both scheduled and emergency appointments.
Receiver
Publix Warehouse
01.2005 - 02.2015
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Unloaded pallets and deliveries and organized products in warehouse.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Kept work areas clean, safe, and organized.
- Restocked products and rotated items according to standard procedures.
- Completed basic mathematical calculations to check quantities of shipments.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Forklift Operator
Winn Dixie Warehouse
01.2000 - 03.2003
- Maneuvered forklift safely in congested and confined areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Lead Lawn Maintenance Tech
Tlc Total Lawn Care
01.1999 - 06.2000
- Developed lasting customer relationships and grew network over time.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Maintained and serviced lawn care equipment to enhance longevity.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Trained and supervised junior lawn care assistants to improve quality of team output.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Cut trees and shrubs to shape and maintain landscape.
Airborne Infantryman
United States Army
06.1997 - 07.1999
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Established defensive positions to protect against enemy forces.
- Coordinated with team members to establish smooth operations and encourage teamwork.
- Responded to emergency by administering first aid to passengers.
Education
No Degree - Fire Fighter
Fire Academy of The South
Jacksonville, FL08-2021
No Degree - Emergency Medical Technician
Florida State College
Jacksonville, Florida, FL12-2020
High School Diploma -
University Christian School
Jacksonville, FL06-1997
Skills
- New system installation
- Package and split systems
- Residential customer support
- Adaptable
- Installation expert
- Customer education
- Warranty service
- Dedicated team player
- Process improvement
- Customer focused
Timeline
HVAC Technician
Snyder Heating and Air
03.2015 - Current
Receiver
Publix Warehouse
01.2005 - 02.2015
Forklift Operator
Winn Dixie Warehouse
01.2000 - 03.2003
Lead Lawn Maintenance Tech
Tlc Total Lawn Care
01.1999 - 06.2000
Airborne Infantryman
United States Army
06.1997 - 07.1999
No Degree - Fire Fighter
Fire Academy of The South
No Degree - Emergency Medical Technician
Florida State College
High School Diploma -
University Christian School