Eric Pitcher
Akron
Summary
SaaS Sales Professional with over 10 years of extensive expertise in driving business growth across diverse industries, including SaaS. Demonstrates a visionary approach to exceeding sales quotas through strategic client engagement and innovative lead generation techniques. Proficient in leveraging CRM tools like SalesForce and HubSpot to optimize pipeline management and enhance customer satisfaction, consistently leading teams to achieve remarkable revenue milestones.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Development Rep
DRB Systems
01.2024 - Current
- Consistently exceeded sales targets, generating over $250K in new sales revenue and $300K in recurring revenue, contributing significantly to the company’s annual growth.
- Spearheaded end-to-end B2B sales cycles for specialized SaaS solutions, including prospecting, product demos, objection handling, closing, and post-sale support.
- Built and maintained strong relationships with clients from initial contact through onboarding and beyond, ensuring customer satisfaction and long-term account retention.
- Partnered cross-functionally with the marketing team to align messaging, provide customer feedback, and refine campaigns based on buyer personas and market trends.
- Leveraged CRM tools to manage pipeline, forecast accurately, and identify upsell and cross-sell opportunities, leading to a steady increase in account value.
- Achieved and regularly surpassed individual and team sales quotas through a strategic, consultative selling approach and a deep understanding of client needs.
- Increased client base by identifying potential customers and initiating strategic outreach.
Team Lead Business Development
ASCEND I
01.2022 - 01.2024
- Lead team in generating $750,000 sales through strategic client outreach and CRM optimization.
- Enhanced team skills with hands-on CRM training and effective communication strategies.
- Scheduled 210 meetings, driving significant business growth in telematics solutions.
- Collaborated on go-to-market strategies for SaaS platforms, boosting market presence.
- Exceeded sales quotas consistently, demonstrating strong analytical and negotiation skills.
- Pioneered targeted outreach strategies, blending market research with personalized pitches.
- Consistently surpassed sales quotas, demonstrating adaptability across diverse industries.
- Managed high-volume outreach, averaging 75-115 calls and 50-75 emails daily.
- Utilised CRM software to track activities, ensuring accurate sales forecasts and lead management.
Outside Sales
Universal Windows Direct
07.2021 - 11.2021
- Managed $275K in remodeling revenue, boosting client loyalty.
- Conducted product demos, enhancing understanding of quality.
- Negotiated agreements, balancing customer needs and profitability.
- Resolved customer issues, improving after-sales satisfaction.
- Demonstrated ROI for home improvement projects.
- Pioneered tailored product presentations, enhancing client understanding of window and door value propositions, leading to increased sales conversions.
- Cultivated strong customer relationships through responsive after-sales support, addressing inquiries and resolving issues to foster loyalty and satisfaction.
Manager in 60 / Customer Service and Sales
AT&T
05.2018 - 07.2021
- Collaborated with system leads to resolve software and equipment issues, enhancing efficiency.
- Developed job aids to bridge sales and service knowledge gaps, improving agent performance.
- Built strong customer relationships to address needs swiftly, boosting satisfaction and sales.
- Assisted managers in aligning sales teams with goals, driving measurable improvements.
- Conducted coaching sessions to refine agent skills, resulting in enhanced customer experiences.
- Led cross-functional initiatives to resolve company-wide software and equipment issues, enhancing operational efficiency and customer satisfaction.
- Developed comprehensive job aids, addressing knowledge gaps for sales and service agents, resulting in improved performance and customer interactions.
Business Development Coordinator / Lot Manager
Haasz Automall
07.2015 - 12.2017
- Maintained lot organization, enhancing customer satisfaction and operational efficiency.
- Assisted customers, identifying needs and ensuring a positive buying experience.
- Executed cold calls, achieving sales targets and expanding client base.
Education
General Diploma -
Southeast High School
05.2014
Skills
- B2B Sales
- SaaS Sales
- CRM Software (HubSpot, SalesForce)
- Pipeline Management
- Lead Qualification
- Cold Outreach & Prospecting
- Closing Strategies
- Negotiation
Certification
HubSpot Certification | HubSpot
Timeline
Business Development Rep
DRB Systems
01.2024 - Current
Team Lead Business Development
ASCEND I
01.2022 - 01.2024
Outside Sales
Universal Windows Direct
07.2021 - 11.2021
Manager in 60 / Customer Service and Sales
AT&T
05.2018 - 07.2021
Business Development Coordinator / Lot Manager
Haasz Automall
07.2015 - 12.2017
General Diploma -
Southeast High School
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